Participant Experience
Our participant experience is a fresh, modern and boldly different experience consisting of science-based tools, guidance and resources designed to drive three outcomes: employees who are more engaged, more on-track for retirement and more confident along the way.
Designed to boost employee outcomes
We apply purposeful innovation to deliver a personalized participant experience
Our participant experience places each individual at the center of the experience, bringing together all the tools, guidance and resources needed to inspire confidence about where they stand today and what they need to do next to achieve the future they envision. It isn’t just what you can see on the surface that sets our participant experience apart — it’s the way sophisticated behavioral finance learnings, insights from 6+ million participants,4 feedback from over 52,000 plan sponsors and consumer research are infused into every technology advancement and customer touchpoint.
Participant Solutions
Live employee education sessions — Voya Learn live with one of our retirement specialists (ET)
How we’re leveraging behavioral science to deliver meaningful results:
The participant experience doesn’t stop at employee engagement and retirement income targets. To us, it’s just as important to measure how employees feel. Because employees that are more financially confident are more likely to bring their best selves to work each day. We want to be the provider that helps you get the most out of your retirement program — every step of the way.
Let’s take your plan to the next level with our participant experience.
Contact a Voya representative for more information.
1 Voya Internal Data from 09/2019 through 06/2020. Based on survey asking for intent to take action.
2 Voya Internal data based on analysis of 74 plans that implemented at least one plan design change aligned to recommendations made by the Voya Behavioral Finance Institute for Innovation during the first 3 quarters of 2018. We studied plan health metrics for those plans as of 12/31/2017 and then compared plan health metrics of those same plans as of 10/31/2020.
3 Voya Internal data based on analysis of approximately 50,000 participants who provided retirement sentiment before and after they used myOrangeMoney. Data period: 1/1/2015-12/31/2020.
4 Voya Internal Data as of 12/31/2020.
5 Voya Internal data based on analysis of 74 plans that implemented at least one plan design change aligned to recommendations made by the Voya Behavioral Finance Institute for Innovation during the first 3 quarters of 2018. We studied the number of participants contributing to those plans as of 12/31/2017 and again as of 10/31/2020.
6 Digital Solutions - Data includes retirement plan sponsored business as of 03/31/2020, 5.4% to 7.5%.
Vault is a separate entity and not a corporate affiliate of Voya Financial. Voya clients receive discounted pricing on any Vault product. Vault pays Voya Retirement Insurance and Annuity Company an ongoing quarterly marketing fee for referring plan sponsors that elect Vault’s student loan debt services.
DALBAR's Communications Seal is recognition for firms' commitment to Excellence and is awarded to communications that excel in offering a superior experience while meeting the needs of the audiences they serve. In 2021, Voya’s Participant Website was granted the 2021 DALBAR Seal of Communications Excellence for financial services communications, among 21 eligible companies at the time of Voya's award (Q1-2021). In 2021, Voya’s Mobile Website was recognized with the Seal of Communication Excellence, among 41 award-eligible firms. Voya’s Retirement Mobile App received the 2021 DALBAR Seal of Communications Excellence, among 35 award-eligible apps. Voya’s Online Enrollment earned the 2021 Superior First Impression Seal, among 7 award-eligible firms. Voya Investment Management’s 529 Plans were winners of the DALBAR 2021 Mutual Fund Service Award, along with 6 other award winners. Voya Investment Management has also been named a Mutual Fund Service Award winner along with 6 other award winners.
Voya Retirement Insurance and Annuity Company receives a referral fee as a result of the use of the emergency savings solution by its and its affiliates’ plan sponsor client.
Neither Voya® nor its affiliated companies or representatives provide tax or legal advice. Please consult a tax adviser or attorney before making a tax-related investment/insurance decision.
Products and services offered through the Voya® family of companies.