Voya Financial privacy notice
Last updated September 1, 2020
Voya Financial privacy notice
WHAT DOES VOYA FINANCIAL DO WITH YOUR PERSONAL INFORMATION?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and account balance
- Assets and transaction or loss history
- Investment experience and employment information
All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Voya chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
|Does Voya share?||Can you limit this sharing?|
|For our everyday business purposes –
such as to process your transactions, maintain your account(s) and required records, respond to court orders and legal investigations, detect and prevent fraud, or report to credit bureaus
|For our marketing purposes –
to offer our products and services to you
|For joint marketing with other financial companies||No||We don't share|
|For our affiliates' everyday business purposes –
information about your transactions and experiences
|For our affiliates' everyday business purposes –
information about your creditworthiness
|No||We don't share|
|For our affiliates to market to you||Yes||Yes|
|For nonaffiliates to market to you||No||We don't share|
To limit our sharing
- Call our toll-free number (855) 685-9519 – our menu will prompt you through your choice.
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Call the telephone number listed on your statements and other correspondence or contact us.
Who we are
Who is providing this notice?
This notice is provided by certain companies owned by Voya Financial, Inc. A list of these companies is provided at the end of this notice.
What we do
How does Voya protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with state and federal law. These measures include computer safeguards and secured files and buildings.
How does Voya collect my personal information?
We collect your personal information, for example, when you:
- Open an account or give us your contact information
- Apply for insurance or seek advice about your investments
- Tell us about your investment or retirement portfolio
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing?
Federal law gives you the right to limit only:
- Sharing for affiliates' everyday business purposes – information about your creditworthiness
- Affiliates from using your information to market to you
State laws and individual companies may give you additional rights to limit sharing.
See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.
Companies related by common ownership or control. They can be financial and nonfinancial companies.
- Our affiliates include companies with the Voya name; financial companies such as Voya Retirement Insurance and Annuity Company; and nonfinancial companies such as Voya Services Company.
They can be financial and nonfinancial companies.
- Voya does not share with nonaffiliates so they can market to you.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
- Voya does not jointly market.
Other Important Information
See our Supplemental State-Specific Privacy Notice for additional information about the categories of personal information we collect and share, the individual rights granted under certain state laws, and how to exercise those rights. Voya does not sell personal information. If you live in a state where the laws further restrict the sharing of your personal information, we will not share information we collect about you with nonaffiliates, unless the law allows, and we will limit sharing among our affiliates to the extent required by state law. If you are a participant in a retirement plan sponsored by your current or former employer, our contract with your plan sponsor may contain additional restrictions on the use or sharing of your personal information.
This notice is provided by: Pen-Cal Administrators, Inc.; ReliaStar Life Insurance Company; ReliaStar Life Insurance Company of New York: Security Life Assignment Corporation; Voya Benefits Company, LLC; Voya Capital Corporation, LLC; Voya Financial, Inc.; Voya Financial Partners, LLC; Voya Funds; Voya Funds Services, LLC; Voya Institutional Plan Services, LLC; Voya Institutional Trust Company; Voya Investments, LLC; Voya Investments Distributor, LLC; Voya Retirement Advisors, LLC; and Voya Retirement Insurance and Annuity Company.
If you are a client of Voya Financial Advisors, Inc. view a PDF version of the Voya Financial Advisors privacy notice.
If you are a client of Voya Investment Management, visit the Voya Investment Management privacy notice.
If you are a client of Venerable Insurance and Annuity Company view a PDF version of the Venerable Insurance and Annuity Company privacy notice.
If you are a client of Security Life of Denver Insurance Company or Midwestern United Life Insurance Company view a PDF version of the SLD/MULIC privacy notice.
Last updated September 1, 2020
Supplemental state-specific privacy notice
This notice applies to individuals only as and to the extent required by state law. You may live in a state that does not have an applicable law, or the law may contain exemptions that make this notice inapplicable to you.
DO NOT SELL
Voya does not sell personal information.
Categories of personal information we collect
The categories of personal information we collect depend on the product or service you have with us and may include your name, postal address, email address, Social Security number, driver's license number, passport number, professional or employment-related information and other financial information. If you visit our website, we may collect your Internet Protocol (IP) address, browsing history, search history and information regarding your interaction with our web sites, applications and advertisements.
Purposes for which we collect personal information
The business purposes for which we collect personal information include the provision of financial products and services (e.g. maintaining accounts, processing payments, servicing customers), auditing consumer interactions and transactions, detecting security incidents and preventing fraud, identifying and repairing errors that impair functionality, activities to verify or enhance the quality of services, and other internal uses permitted under applicable laws.
Third parties with which personal information is shared
All financial companies need to share personal information to run their everyday business. The categories of third parties with which Voya shares the categories of personal information identified above include services providers, third party administrators, brokers, independent agents, plan sponsors, managing general agents, program administrators and affiliates. If you are a participant in a retirement plan sponsored by your current or former employer, our contract with your plan sponsor may contain additional restrictions on the use or sharing of your personal information.
Right to deletion
Your right to request that Voya delete your personal information, unless it is necessary for us to retain it for a purpose permitted by law.
Right to disclosure
Your right to request that Voya disclose to you the following: (1) the categories of personal information we have collected about you, (2) the categories of sources from which the personal information is collected, (3) the business or commercial purpose for collecting the personal information, (4) the categories of third parties with which we share the personal information, and (5) the specific pieces of personal information we have collected about you.
Right to information about onward disclosures
Your right to request that Voya disclose to you the following: (1) the fact that we do not sell your personal information, and (2) the categories of your personal information that we have disclosed for a business purpose.
Right to prohibit sales
Your right to direct a business that sells personal information to third parties not to sell your personal information. Voya does not sell personal information.
Right to fair treatment
We may not discriminate against you for exercising any of your privacy rights, such as by denying you products or services, charging you different prices or rates, or providing a different level or quality of products and services.
To exercise your individual rights
Existing customers with online account access: Log in to your account in order to submit a request.
Existing customers without online account access: Call the telephone number listed on your statements and other correspondence or go to Contact Us. You must complete our standard authentication process, which uses a combination of information possessed by Voya to verify your identity.
All other consumers: Visit the Personal Data Requests section and follow the instructions to submit a request or call 855-ONE-VOYA.
You may designate an authorized agent to make a request on your behalf. That agent may be subject to a heightened authentication process.
For More Information
If you have questions or concerns about Voya’s privacy policies and practices, call the telephone number listed on your statements and other correspondence or go to Contact Us.
Voya Financial companies
Pen-Cal Administrators, Inc.; ReliaStar Life Insurance Company; ReliaStar Life Insurance Company of New York; Security Life Assignment Corporation; Voya Alternative Asset Management LLC; Voya Benefits Company, LLC; Voya Capital Corporation, LLC; Voya Financial, Inc.; Voya Financial Advisors, Inc.; Voya Financial Partners, LLC; Voya funds; Voya Funds Services, LLC; Voya Institutional Plan Services, LLC; Voya Institutional Trust Company; Voya Investment Management, LLC; Voya Investment Management Co. LLC; Voya Investments, LLC; Voya Investments Distributor, LLC; Voya Investment Trust Co.; Voya Retirement Advisors, LLC; Voya Retirement Insurance and Annuity Company; and Voya Services Company.
Personal data request
If you are a Voya customer, including any individual who holds an account with Voya or is a participant in an employer-sponsored retirement plan administered by Voya, you may exercise your individual rights with respect to your personal data by logging in to your account online or calling the phone number on your statements or other correspondence.
If you are not yet registered for web access, you may do so through your plan's website.
Effective January 1, 2020, California state law provides certain consumers with a right to request information from a business that collects personal information about the consumer, or to request that the business delete such consumer's personal information. Please note that there are exemptions under these laws that may allow the business to decline such a request from the consumer.
If you are a resident of California and wish to exercise your rights with respect to your personal data and you are not a Voya customer, account holder, or plan participant, please submit a Personal Data Request.