Terms of Use

Terms of Use

Last updated Dec. 9, 2019

Welcome to our Terms of Use page, where you’ll find important information related to your use of this website or mobile app.

Additional resources

Terms of Use and Your Acceptance of them

These Terms of Use (“Terms”) govern your use of the information, content, tools, products and services on all of the Voya Sites (the term “Voya Sites” refers to all Voya websites, WAPs and mobile applications and the content within them). Please read the Terms carefully before using the Voya Sites. We occasionally update these Terms based on changes to the Voya Sites or other factors. Any updates made to the Terms go into effect once they are posted — and by using the Voya Sites, you are agreeing to the Terms. Because the Terms cover multiple Voya sites, some of the terms may only apply to specific websites or applications. The Terms also include some important disclosures and information related to certain products and services. To read the full Terms, click on the sections below.

Table of contents

Voya companies

The Voya family of companies (referred to herein collectively as “Voya”) is owned by Voya Financial, Inc. (NYSE: VOYA), and includes the following: ReliaStar Life Insurance Company; ReliaStar Life Insurance Company of New York; Security Life Assignment Corporation; Voya Alternative Asset Management LLC; Voya Benefits Company, LLC; Voya Capital, LLC; Voya Financial, Inc.; Voya Financial Advisors, Inc.; Voya Financial Partners, LLC; Voya Funds Services, LLC; Voya Institutional Plan Services, LLC; Voya Institutional Trust Company; Voya Investment Management LLC; Voya Investment Management Co. LLC; Voya Investments, LLC; Voya Investments Distributor, LLC; Voya Investment Trust Co.; Voya Retirement Advisors, LLC; Voya Retirement Insurance and Annuity Company. The Voya Sites are owned and operated from offices in the United States of America by Voya Services Company, a Delaware corporation with its principal place of business at 5780 Powers Ferry Road, NW, Atlanta, Georgia, on behalf of the Voya companies offering financial products and services in the United States.

Product offerings

The products and services described on the Voya Sites are offered by the individual Voya companies or their distributors. Some of the products, services, product features or underlying investment options described on the Voya Sites may not be available in your jurisdiction and generally are not available outside the United States. The laws of each country, state, or territory may differ and not all products and services are available in all locations. References to products or services unavailable in your jurisdiction do not imply that these products will be made available to you, and nothing on the Voya Sites will be considered a solicitation to buy or an offer to sell a security, insurance product or service to any person in any jurisdiction where such offer or solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction. Any offer of products or services may be subject to eligibility criteria, including (but not limited to) accredited investor status for certain investment products. Your eligibility for certain products and services is subject to final determination of underwriting qualifications or other eligibility criteria and acceptance by the Voya company providing such product or service.

Prospectus information

Certain registered insurance products and mutual funds are offered for sale by prospectus only. To request prospectuses containing more complete information regarding registered products in your jurisdiction, including charges and expenses, please contact the appropriate Voya company identified on the Voya Site or its representative. Read each prospectus carefully before you invest or send money.


When you register for the myVoya portion of the Voya Site, you are voluntarily electing to receive services from Voya that will assist you with planning for retirement and other life goals (the “myVoya Services”). You agree that the myVoya Services are separate and apart from any other services that the Voya companies offering financial products and services may provide to you or your employer, including any services you may receive as a participant in a retirement plan. If you are a participant in a retirement plan and your employer has elected to make available the myVoya Services, then the myVoya Services will be included with the other services you receive as a participant in a retirement plan and a separate registration is not required. By registering for myVoya or otherwise utilizing the myVoya Services, you authorize Voya to use and disclose your account data for the purposes of authenticating your identity and providing the myVoya Services. You also authorize Voya to use the information you provide within myVoya for associated email communications regarding the myVoya experience. If you opt-in to our marketing communications, you authorize Voya to use the information you provide to deliver relevant content and offers via email.

As part of myVoya Services, Voya may provide access to, or certain information regarding, accounts you hold with any of the Voya family of companies and with Pershing, LLC, as account custodian for certain accounts you may hold with Voya Financial Advisors, Inc. The myVoya Services make this account information available to you as a courtesy, and Voya is not responsible for the accuracy of the information displayed. Please refer to the corresponding account statement from your account custodian for information relating to your account, including account balance, asset holdings and positions.

Voya may also provide optional linking or account aggregation functionality that allows you to view, in a single location on the myVoya site or by linking from the myVoya site, consolidated financial information from such accounts that you maintain at various third-party financial institutions that you may designate.

To use the account aggregate function, you understand and agree that:

  • The function is not available for all types of accounts and/or for all financial institutions.
  • Financial institutions may change their websites from time to time and as a result an outside account that was available may cease to be available through myVoya. Neither Voya nor its technology vendors have any control over this situation and have no obligation to restore the availability of an outside account on the myVoya site.
  • You are responsible for designating the outside accounts information which you desire to aggregate.
  • For each available outside account that you desire to aggregate on the myVoya site, you must provide the necessary login credentials to access the outside account such as username and password. You will provide this information through such function and process as our technology vendors may determine from time to time.
  • The account aggregation function will access the website maintained by each third-party financial institution for each outside account designated for aggregation in order to retrieve and store the account information within the outside account. This third-party account access may cause a Voya verification code to be sent to your mobile phone or email address.
  • You grant Voya and its technology vendors authority, with respect to each outside account designated for aggregation, to (1) use the login credentials for such outside account in order to access the account information within such outside account; (2) retrieve the account information within the outside account; and (3) store the account information so retrieved and display such information to you.
  • For each outside account designated for aggregation, you represent and warrant that (1) you are the legal owner of the account; (2) you have the right to disclose your login credentials for such outside account; and (3) you have the right to grant the foregoing authorization.
  • Neither Voya nor its technology vendors are responsible for any acts, errors, or omissions by the financial institutions at which you maintain an outside account, or for the accuracy of the information provided by such institutions.
  • Voya may terminate your access to account information at the Voya family of companies and Pershing, LLC and the account aggregation function at any time without notice.

Employee Benefits Online Services Agreement

As a condition to using online services, the policyholder, including any agent or third party accessing such online services on behalf of the policyholder (any of which may herein after be referred to as “You” or “Your”), agrees to the following:

Policyholder’s Obligations

  • Policyholder agrees to abide by all obligations under this Agreement.
  • Where required, Policyholder shall use best efforts to maintain and transmit accurate data to Voya, and update such information on a regular basis. Policyholder agrees that specific eligibility event date information available through the electronic processes used by policyholder or its third-party service provider, will be transmitted to Voya as soon as the information becomes available.
  • Policyholder will require all third-party service providers with whom it has a relationship to act in accordance with Policyholder’s obligations under this Agreement and policyholder agrees to provide Voya with at least sixty (60) days advance written notice of any proposed changes to any third-party service provider that may be utilized by policyholder.
  • Policyholder will take reasonable steps to protect the confidentiality and security of sensitive data during electronic transmission and viewing.
  • Policyholder agrees to operate in accordance with administrative manuals provided by ReliaStar Life Insurance Company, Inc. (“Voya”), and other reasonable Voya administrative guidelines.
  • Policyholder will provide benefit descriptions in accordance with Voya-provided materials and guidelines. Policyholder must provide Voya an opportunity to review in advance any changes in proposed plan designs, electronic data exchange formats, or any forms or materials pertaining to Voya insurance coverage. Voya’s insurance obligations will be determined solely by the terms of the insurance policies it issues and Voya assumes no responsibility or liability for any other communications to employees made by Policyholder or a third-party service provider.

Your Password

  • Transactions are protected by your individual password. Your password should not be shared. As an added measure of protection, once you have entered your online password, your session will automatically log off after 20 minutes of inactivity.


  • Voya is not responsible for any data inaccurately provided by Policyholder or a third-party service provider, nor for any data lost or delayed due to power outage, delay in operation or transmission, computer virus, communication line failure, or for theft, alteration, or destruction of records by unauthorized persons.

SMS/text message terms and conditions

The following terms and conditions govern all of Voya’s SMS/text message campaigns. The SMS/text messages (hereinafter referred to as “text messages”) are subject to the terms and conditions of your mobile carrier. Standard message and data rates may apply. By enrolling in a Voya text message campaign you agree to receive text messages to your mobile phone, including those sent using an automated dialing system. You may opt-out of receiving future text messages by replying STOP at any time. For help, you may reply HELP. Text messages will be sent periodically and each time a request is made or an alert is triggered. Message frequency depends on requests made and changes to your account. We cannot guarantee timing or receipt of the text message, as this may be affected by forces outside of our control. In the event that a text message is delayed, or not received, we are not responsible for any related impacts.

Our privacy notices apply to text message campaigns. You can view the Voya Privacy Notices here.

Compatible carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile®, Aio Wireless, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Boost Mobile, Carolina West Wireless, CellCom, Cellular One of East Central IL (ECIT), Cellular One of Northeast Arizona, Cellular One of Northeast Pennsylvania, Chariton Valley Cellular, Cricket, Coral Wireless (Mobi PCS), Cross, C-Spire (CellSouth), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Google Voice, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Metro PCS, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Panhandle Communications, Peoples Wireless, Pine Cellular, Pioneer, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, Simmetry (TMP Corporation), SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United Wireless, U.S. Cellular, Viaero Wireless, Virgin Mobile, and West Central (WCC or 5 Star Wireless).

T-Mobile® is not liable for delayed or undelivered messages.

Customer Account Access and Security Alerts

If you elect to receive Account Access messages and Security Alerts via text message, we will periodically send text messages related to account access, account recovery or security alerts, including but not limited to username/password changes, device registration notices, temporary PIN changes and reminders.

  • To discontinue receiving Customer Account Access and Security Alert text messages from Voya, text STOP to 582-86.
  • To re-subscribe to receiving Customer Account Access and Security Alert text messages from Voya, text START to 582-86.
  • For additional help regarding Customer Account Access and Security Alerts, text HELP to 582-86 or contact voya-usa.mailbox@voya.com or call (855) 663-8692.

Retirement Transaction Alerts

If you elect to receive Retirement Transaction Alerts via text message, we will periodically send recurring text messages about your transaction status, including request confirmations, task reminders, important updates and final confirmations.

  • To discontinue receiving Retirement Transaction Alert text messages from Voya, text STOP to 387-14.
  • For additional help regarding Retirement Transaction Alerts, text HELP to 387-14 or contact voya-usa.mailbox@voya.com or call (855) 663-8692.

(If available from your plan sponsor) Retirement Account Notifications

If you elect to receive Retirement Account Notifications via text message, we will periodically send recurring text messages about features or services available within your account or recommended actions, such as the status of a loan or a withdrawal request:

  • To discontinue receiving Retirement Account Notification text messages from Voya, text STOP to 601-49.
  • For additional help regarding Retirement Account Notifications, text HELP to 387-14 or contact voya-usa.mailbox@voya.com or call (855) 663-8692.

myVoyage Notifications

If you elect to receive myVoyage Notifications via text message, we will periodically send recurring text messages about benefits and features available with myVoyage or recommended actions with your financial accounts.

  • To discontinue receiving myVoyage Notification text messages from Voya, text STOP to 547-04.
  • To re-subscribe to receiving myVoyage Notification text messages from Voya, text START to 547-04.
  • For additional help regarding myVoyage Notifications, text HELP to 547-04 or contact voya-usa.mailbox@voya.com or call (855) 663-8692.

Voya Financial Advisors, Inc., SMS/text message terms and conditions

Voya Financial Advisors, Inc. (VFA), permits its financial advisors to communicate with you through a registered text messaging service, subject to the terms and conditions herein. Your financial advisor controls the frequency and content of the text messages you may receive pursuant to this program. If you elect to communicate with your financial advisor via text message, you must first agree to receive text messages from that financial advisor by replying “YES” to an opt-in text message sent by your financial advisor. Do not communicate with your financial advisor via text message if you have not received this opt-in text message and replied “YES.” You may opt out of receiving text messages from your financial advisor at any time. To opt out, send a text message to your financial advisor with the word “STOP” in the body of the text message.

Message and data rates may apply.

VFA respects your right to privacy. You can view the Voya Financial Advisors Privacy Notice (PDF) here.

Your financial advisor is an investment adviser representative and registered representative of, and securities and investment advisory services are offered through, Voya Financial Advisors, Inc. (member SIPC).

Proprietary information

All information, material and content accessible on or generated by the Voya Sites, including, but not limited to, text, graphics, images, software applications and code, video, audio, and user interface design (“Content”) is the proprietary information of Voya or our licensor, and is protected by United States and foreign copyright laws and conventions. Voya or our licensor retains all right, title, and interest in and to the Content. You may print out a copy of the Content solely for your personal use, provided you not remove or alter, or cause to be removed or altered, any copyright, trademark, service mark, or any other proprietary notice or legend or regulatory disclosure appearing on any of the Content. You may not modify, reproduce, copy, distribute, transmit, display, publish, download or upload, sell, license, create derivative works of or use any aspect of the Content for commercial or public purposes or for any other purpose not expressly permitted by these Terms. The use of Content on any other site or in a networked computer environment for any purpose, or any other republication, redistribution or use of the Content, including framing the Content within another site, is expressly prohibited.


The Voya name and the other trademarks, service marks, logos, URLs and domain names, registered or not (collectively, “Marks”), appearing on the Voya Sites are the property of Voya and other parties. You may not use, copy, download, display, transmit or modify any Mark in any way without the prior written consent of the owner of such Mark. In addition, you are not authorized to make use of Voya’s Marks as metatags.

Voya may provide hyperlinks to sites owned or operated by third parties (“Third-Party Sites”) or permit a link from a Third-Party Site to a Voya Site. Such links are for your convenience only and do not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of the Third-Party Site. Voya accepts no responsibility for the content, products or services provided at these Third-Party Sites. If you decide to access such Third-Party Sites, you do so solely at your own risk, and you should be aware that Third-Party Sites are governed by their own terms and conditions. Voya is not liable for any damages incurred as a result of clicking on a link to any Third-Party Site. Links to the Voya Site may be made only with the permission of Voya.


You hereby grant to Voya via a royalty-free, perpetual, non-exclusive, irrevocable, worldwide, right and license to use, adapt, reproduce, modify, disseminate, publicly display, incorporate into other works or otherwise exploit all content, remarks, suggestions, ideas, graphics, or other information submitted through the Voya Sites (collectively, “Submissions”). Voya may use your Submissions for any and all purposes including, but not limited to, advertising, promoting and publicizing Voya and its businesses, products, services or any promotion or offer presented by Voya in any and all media without incurring liability for royalties or other consideration of any kind. Voya is not required to treat any Submissions as confidential, but any personally identifiable information that you submit through the Voya Site will be handled in accordance with the applicable Voya Privacy Notice and, as applicable, the Supplemental State-Specific Privacy Notice.


Voya intends to provide accurate and up-to-date content on the Voya Sites. However, we make no warranty or representation that the information on the Voya Sites is complete, accurate, up-to-date or error-free, or that known defects will be corrected. Content, services, products or functions available on the Voya Sites may contain inaccuracies or errors and may be changed or updated at any time without notice. Voya has no obligation to update the Voya Sites, so information may be out-of-date at any given time. Therefore, all content, services and functions on the Voya Sites, or any other site linked to the Voya Site, are provided “as is” and “as available” without warranty of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of certain implied warranties in which event any required warranty applies to the minimum extent legally required.

If you have consented to the electronic delivery of documents or conduct business with Voya electronically, Voya may, pursuant to your consent, make certain regulatory documents and information relating to your Voya account(s) (such as statements, prospectuses and confirmations), collectively, “Documents,” available electronically for download or via email. Content, excluding Documents, is provided for general educational and informational purposes only and is not intended to be a substitute for independent financial, legal, or tax advice. Voya does not warrant or make any representations regarding the suitability, usefulness or expected results of the Content, services, products or functions, including tools such as calculators, provided on the Voya Sites. You should not rely solely upon this information in making any decisions, including any decision to buy a product or service from a Voya company. You should consult your financial professional and legal and/or tax advisor for advice about the appropriateness of products and services for you, and the effect of state and federal law on the products, services or issues discussed on the Voya Site, or of federal income taxes or any other taxes on amounts held or paid out under any financial products described.


No warranty or representation is made that the Voya Sites or any part or function, including without limitation any transactional function, will be available and not subject to interruption at any time.

Disabling devices.

No warranty or representation is made that any Content, service, product or function, including without limitation any downloadable files, available on the Voya Sites is free of computer viruses, malware or other destructive or harmful programs, software, code or devices that may erase, scramble, lock or disable any computer software, content or equipment or may prevent users from using a site or any other item of hardware or software. You should routinely scan your system and downloaded files for such disabling devices.

Third-Party Content.

Voya may provide information on the Voya Sites supplied by third parties. Any opinions, advice, statements, services, offers, or other information expressed or made available by a third party, are those of such third party and not Voya. Voya does not independently verify the information provided by third parties, does not guarantee the accuracy, completeness, timeliness or correct sequencing of such information, and assumes no responsibility for Content displayed on the Voya Site that may be provided by another party.

Limitation on Liability and Damages

In no event will Voya be liable to you or any other party for any direct, indirect, special, punitive, incidental or consequential damages, including, without limitation, any lost profits, business interruptions, loss of programs or data on your equipment, or otherwise, even if we or any of our representatives are expressly advised of the possibility or likelihood of such damages, arising out of or related to any use of or inability to use the Voya sites, or any Third-Party Sites or other linked site, including, without limitation, use of or reliance on content, information, interruptions, errors, defects, mistakes, omissions, deletion of files, disabling devices, delays in operation or transmission, nondelivery of information, theft, unauthorized access, disclosures of communications, or any failure of performance. Some jurisdictions do not allow limitation or exclusion of certain liabilities or damages in which event in such jurisdiction the foregoing shall apply to the maximum extent allowed by law. You are responsible for the entire cost of all servicing, repair or correction of your property or operations, including without limitation your computer, network, software or any device, required as a result of or related to using the Voya Sites. In no event shall Voya’s total liability to you for damages, losses and causes of action of any kind — whether in contract, tort (including, but not limited to, negligence), strict liability or otherwise — exceed the amount paid by you, if any, for accessing the Voya Sites.


We are committed to protecting your privacy and the confidentiality of your personal information. Review the Voya Privacy Notices.

  • If you reside in a state such as California that has adopted a comprehensive consumer privacy law, review our Supplemental State-Specific Privacy Notice for detailed information about the categories of personal information we collect and share, your individual rights as a consumer, and how you can contact Voya to exercise your rights. Voya does not sell personal information.
  • Technical and navigational information.

    When you visit and navigate the Voya Site and when you communicate with us via the Voya Site, Voya and third parties with whom we have contracted may collect technical and navigational information (such as a catalog of the site pages you visit) and online identifiers from cookies, referrers, IP addresses, environmental variables, pixel tags, and similar technologies. We also collect information you voluntarily provide, as further described below. If you use the myVoya Services, please see the specific myVoya terms for additional privacy considerations. Currently, the Voya Site does not support the necessary technology to respond to web browser “do not track” signals or other, comparable mechanisms.

    • Voya and our service providers may use encrypted or non-encrypted cookies in connection with the Voya Sites. Cookies are pieces of information that a website places in a file on your computer associated with your browser that may be used to deliver content specific to your interests and for other purposes, such as security, optimization testing of digital pages, and other account administrative functions. A persistent cookie remains stored even after the internet browser has been closed, and can be used by your internet browser on subsequent visits to our website. This information is processed passively by your browser as you surf through the Voya Sites. We also use third-party cookies in connection with the services provided through our website. Cookies do not cause damage to your computer systems or files. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular website, to your computer. For example, cookies allow you to easily log into the Voya Sites by remembering your email address. Please note, the disabling of cookies may have an adverse effect on your website experience and could result in an unintended loss of functionality. To learn more about this technology, or to opt out of the ad serving cookie, please visit Networkadvertising.org (opens new window).
    • In addition, we use Google Analytics software to collect information about how you use the Voya Sites. We do this to help make sure the Voya Sites are meeting the needs of our users and to help us make improvements. Google Analytics stores information about the pages you visit on the Voya Sites, how long you spend on each page, how you got to the Voya Site, and what you click on while you are visiting the Voya Sites. To the extent any of the information collected by Google Analytics constitutes your personal information, this information will be used and disclosed in accordance with the applicable Voya Privacy Notice and (as applicable) the Supplemental State-Specific Privacy Notice. We do not allow Google to use or share our analytics data. You can opt out of Google Analytics cookies (opens new window).
    • We have also implemented reCAPTCHA on certain Voya Sites. reCAPTCHA works by collecting hardware and software information, such as device and application data and the results of integrity checks, and sending that data to Google for analysis. Your use of the reCAPTCHA is subject to the Google Privacy Policy (opens new window) and Google Terms of Use (opens new window).
    • For certain Voya Sites, we use cookies and collect information in order to provide you with customized advertising, marketing content and information as well as track your entries and the status of promotions or other activities and services offered via our website. Tracking technologies also help us to maintain and improve the usability of the website (1) by determining whether there has been any contact between your computer and us in the past, and (2) by identifying the most popular areas of our website.
    • Referrers, IP addresses, and environmental variables.

      Voya and our service providers may also collect “referrers” information, IP addresses, and various environmental variables.

      • A “referrer” is information the web browser passes along to our web servers that references the URL from which you came.
      • “IP address” is a number used by computers on the network to identify your computer so that data can be transmitted to you.
      • “Environmental variables” include, among other things, the domain from which you access the Internet, the time you accessed the Voya Site, type of Web browser and operating system or platform used, the Internet address of the website you left to visit the Voya Site, the names of the pages you visit while at the Voya Sites, and the Internet address of the website you then visit.
    • Pixel Tags.

      Voya and our service providers may also use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) in connection with some website pages and HTML-formatted email messages to, among other things, compile aggregate statistics about site usage, response rates and the effectiveness of advertising campaigns. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to site visitors and may be associated with cookies on the visitors’ hard drives. Pixel Tags allow us to count users who have visited certain pages of the Voya Sites, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.

    • Use of Social Media plugins.

      Our Site uses the following Social Media Plugins (“Plugins”)

      Facebook Share Button operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA

      Tweet Button operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA

      LinkedIn Share Button operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA

      YouTube is operated by YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA.

      YouTube is represented by Google Inc., based in 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

      Soundcloud is operated by SoundCloud Limited, headquartered at 33 St James Square, London SW1Y 4JS, UK.

      All plug-ins are labelled with the brand of the respective operator (the “operators”): Facebook, Twitter, LinkedIn, YouTube and Soundcloud.

      When you visit the web page that contains a social network plug-in (e.g. social sharing), your browser creates a direct connection to the operator’s servers. The operator submits the content of the plug-in directly to your browser, which embeds it in the web page, thereby enabling the operator to obtain the information that you have accessed the corresponding sub-page of our website. We have no control over the data collected by the plug-in and we inform you to the best of our knowledge that: The embedded plug-ins inform the operator that you have accessed the corresponding sub-page of our website. If you do not want this information to be transmitted to the operators, you must log out of your respective account with them before visiting our website.

      For more information on the purpose and scope of collection, processing and use of data, please refer to the data protection policies of these operators:

  • Non-Personally Identifiable Information You Voluntarily Provide.

    When you visit the Voya Sites we may collect demographic data, such as your date of birth, gender, ZIP code, and other information that by itself does not constitute personal information. We may use such information for any purpose, including without limitation to enhance website security, detect broad demographic trends, provide content tailored to your interests, and otherwise enhance your experience on the Voya Sites. This information may also be shared with third parties on an aggregate basis.

  • Personal Information.

    Depending upon which Voya Sites you visit and which online services you use, the types of personal information we may collect from you could include your name, email address, mailing address, telephone number(s), account number(s), user name and password. In addition, we may collect Social Security numbers, driver’s license or government-issued identification numbers, dates of birth, gender, health information, banking information, assets, and income, for you and your joint owners and beneficiaries, and other types of demographic and personal financial information when you provide such information on applications or forms or while using our online services and where we believe such information is reasonably required for ordinary business purposes. We may transmit certain of this information to third parties as necessary for our everyday business purposes, such as to maintain your account, process a transaction, or provide a service that you request while using our online services. We may also collect information about you from additional online and offline sources, including commercially available third-party sources such as credit reporting agencies. We may combine this information with the personal information we have collected from you under these terms. Additionally, we may aggregate personal information in a manner such that the end-product does not personally identify you, for example, by using personal information to display content according to your ZIP code. All personal information collected through the Voya Sites will be used and disclosed in accordance with the applicable Voya Privacy Notice and (as applicable) the Supplemental State-Specific Privacy Notice.

  • Email Unsubscribe.

    You may unsubscribe from marketing emails from Voya at any time. If you wish to do so, click on unsubscribe at the bottom of the communication you wish to opt out of. You may also update your communication preferences in your myVoya profile or on the Communication Preferences page of the particular Voya Site at any time. Please note that the communication preferences in myVoya apply only to marketing and educational emails and will not affect emails related to your Voya account(s).

  • Monitoring Use.

    Voya reserves the right to view, monitor, and record any and all use of the Voya Sites in its discretion. However, unless required by law, we do not have any obligation to you to conduct such monitoring or to take any action based on any monitoring we may conduct. If you do not consent to such monitoring, you should not access the Voya Sites.


Information sent through the Internet may not be secure. Email services that may be provided through the Voya Sites generally are not encrypted and do not provide a secure and private means of communicating with us. Certain services offered on the Voya Sites do provide a secure means to communicate with us; this is indicated by an icon that appears on your screen when you are using such a service. For certain types of communications through the Voya Sites, or for access to certain portions of the Voya Sites, we may require the use of encryption technologies provided for your protection and/or require you to authenticate using user identification information (“UserID”), PIN/password and/or a form of multi-factor authentication. You are responsible for the confidentiality and use of your UserID and PIN/password and for securing the account or device you use for multi-factor authentication. If you become aware of any loss, theft or unauthorized use of your UserID, PIN/password, account or device you use for multi-factor authentication, Social Security number or account number, immediately notify the appropriate Voya company. While Voya may use reasonable precautions to protect confidential information and provide suitable security, we cannot guarantee that information transmitted through the Internet is secure, or that such transmissions will be free from delay, interruption, interception or error. Please be aware that although passwords or other security protections may be in use, Voya reserves the right to monitor any and all transmissions, stored messages and routine backup copies of communications to ensure appropriate system usage.

Reporting abuse

If you see something on the Voya Sites that you believe violates our Terms, please report it to us.

Execution of transactions

If the Voya Sites permit you to access your account or conduct certain transactions (such as opening accounts, managing contributions and investment allocations, requesting loans or partial withdrawals, and updating personal information), you can only utilize those services by following the instructions stated within the appropriate password protected log-on section of the Voya Site. When using the Voya Sites to execute transactions, problems may occur that are beyond Voya’s ability to correct. Access to the Voya Sites may be limited or unavailable during periods of peak demand, systems upgrading, maintenance or other reasons. If you are not able to complete your transaction due to a system failure, fail to receive written confirmation of a transaction or its execution within ten (10) business days after execution, or receive confirmation of a transaction you did not request, you must contact the appropriate Voya company immediately. Voya will not assume responsibility for such system failures and errors. We are unable to execute transactions or provide personal account information via email, text, SMS, social media or similar online or electronic communications.

Governing law/Miscellaneous

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws provisions, and shall inure to the benefit of Voya’s successors and assigns, whether by merger, consolidation, or otherwise. If you take legal action relating to these Terms or your use of the Voya Sites, you agree to file such action only in New York and you consent to submit to the personal jurisdiction of the state and federal courts of New York for the purposes of pursuing any such action. Any cause of action you may have arising out of or related to your use of the Voya Sites must be commenced within one (1) year after the cause of action arises. Voya reserves the right to seek all remedies available at law and equity for violations of these Terms, as well as the right to restrict access to the Voya Sites or any portion of it. Voya does not represent that the information in the Voya Sites is appropriate or available for use in other locations, and access from certain locations may be strictly prohibited. Those who access the Voya Sites do so on their own initiative and are responsible for compliance with all applicable local laws. These Terms represent the entire agreement between Voya and you relating to the subject matter herein. If any provision of these terms is deemed unlawful, void or for any reason unenforceable, then that provision will be deemed severed from these terms and will not affect the validity and enforceability of the remaining provisions.


The Voya Sites are not intended to market any products or services to children under thirteen (13) years of age. We do not knowingly gather or solicit data from children under thirteen (13) years of age through the Voya Sites for marketing or other purposes. By using the Voya Sites, you represent that you are not under thirteen (13) years of age.

U.S. export controls

Software is subject to United States export controls. No software may be downloaded or otherwise exported or re-exported (i) into (or to a national resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods, or (ii) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department Table of Deny Orders. You represent and warrant that you are not located in, under the control of, or a national resident of any such country or on any such list. You agree to comply with United States export control laws and that you will not transfer any software or other content from the Voya Sites in violation of United States export controls.

Forward-looking statements

Certain statements contained herein are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements relating to future developments in our business or expectations for Voya’s future financial performance and any statement not involving a historical fact. Forward-looking statements use words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “plan,” and other words and terms of similar meaning in connection with a discussion of future operating or financial performance or other events. Such statements are based on management’s views and assumptions at the time such statements were originally made and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Because the Voya Sites include historical documents, any such statements may not reflect Voya’s current views, assumptions, or expectations. Actual results, performance or events may differ materially from those in any such statements due to, among other factors, (i) general economic conditions, including in particular economic conditions in Voya’s core markets, (ii) performance of financial markets, including emerging markets, (iii) the frequency and severity of insured loss events, (iv) mortality and morbidity levels and trends, (v) persistency and lapse levels, (vi) interest rates, (vii) currency exchange rates, (viii) general competitive factors, (ix) changes in laws and regulations, and (x) changes in the policies of governments and/or regulatory authorities. Factors that may cause actual results to differ from those in any forward-looking statement also include those described in Voya’s periodic and other filings with the Securities and Exchange Commission. Voya does not undertake any obligation to correct or update any forward-looking statements on the Voya Sites.

Translation Services

Translations of any materials into languages other than English are intended solely as a convenience to the non-English-reading public and are not legally binding and have no legal effect for compliance or enforcement purposes. We have attempted to provide an accurate translation of the original material in English, but due to the nuances in translating to a foreign language, slight differences may exist. Voya shall not be liable for any losses caused by reliance on the accuracy or reliability of translated information. If you would like to report a translation error or inaccuracy, we encourage you to please contact us.