For Suppliers

For Suppliers

Strategic Procurement Services

The Strategic Procurement Services organization at Voya is primarily responsible for executing competitive bidding (RFx) and negotiating contracts for the enterprise. Voya will start leveraging the Voya Supplier Portal (powered by Oracle Cloud) for RFx activity. You should expect to receive and respond to RFx requests online going forward. Suppliers refusing to participate online may be disqualified in being awarded Voya business.

Voya expects all suppliers to begin contracting activities starting with Voya pre-approved contract templates. If there is interest in contracting for goods and services, a member of Voya's Strategic Procurement Services department will contact you with a Voya approved contract to review. Contracting activity will be the one area in the Source to Pay lifecycle where Voya Supplier Portal is not leveraged.

Human rights statement

Voya Financial supports the protection of internationally proclaimed human rights, including the elimination of all forms of forced and compulsory labor, including child labor. We are committed to ensuring that there is no modern slavery or human trafficking in our supply chain or in any part of our business. This also includes respecting our employees’ ability to agree to terms and conditions of employment voluntarily without coercion and to freely end their employment with appropriate notice.

During our procurement process, we conduct a number of reviews prior to supplier selection, which is based on multiple factors. These factors include country/geographic risk, supplier reputation, previous audit performance, and planned spending. Upon award of business, we contractually bind our suppliers to adhere to the terms of our Supplier Code of Conduct, which includes requirements such as a safe, healthy, and non-discriminatory workplace that is free of forced and child labor. During a supplier’s engagement, we conduct periodic audits to assess the supplier’s adherence to our contractual requirements, and we utilize surveillance tools to monitor the supplier’s reputation. This enables us to take prompt action should we detect an irregularity with a supplier.

It is a violation of this Human Rights Statement for any Voya Financial employee, in any way or in any process, to participate, enable, or cause any individual under the legal working age to be employed or engaged by Voya; to contribute to, participate in, or enable any use of child, forced, or exploited labor or forced or exploitative conditions; or to assist any third-party in doing so in any way or in any process.

Supplier onboarding

The Voya Supplier Portal (powered by Oracle Cloud) is an intuitive browser-based, supplier self-service solution that brings a holistic approach to supplier management by removing communication barriers between Voya and Voya suppliers.

With the Voya Supplier Portal, suppliers gain access to a secure, integrated work area that provides full visibility to transactions, offers closed loop collaboration, and enables electronic invoicing. Instead of struggling with disparate systems, faxes, emails, or voice messages, suppliers access a secure work area that provides a complete summary of all transactions that require attention. With just a few clicks, suppliers get the most current status purchase orders, advance shipment notifications, and invoices.

It is easy and quick to register to use the Voya Supplier Portal. Potential suppliers can be quickly on-boarded through a simple online registration process. The following information must be provided and maintained directly through the Portal:

  • Tax ID Registration
  • Duns Number Registration
  • Insurance Certifications
  • Business Classification Certifications
  • Corporate Addresses
  • Banking information

Supplier Code of Conduct

Our corporate values and our Code of Business Conduct and Ethics (opens new window) are the cornerstones of our culture and central to our success. Together, these clearly define the expectations of our employees and directors at Voya. While our corporate values represent who we are, our Code of Business Conduct and Ethics (opens new window) represents how we act and reflects our commitment to maintaining the highest level of quality and integrity in everything we do.

This Supplier Code of Conduct sets forth Voya’s standards and expectations with respect to key areas of corporate responsibility. In addition, our Supplier Diversity Policy reflects Voya’s commitment to ensuring small business enterprises and diverse-owned business enterprises have an equal opportunity to compete for business as a supplier to Voya in alignment with our corporate strategy, procurement needs and our clients’ expectations. Our goal is to work with suppliers to ensure alignment with our corporate values, operate ethically and responsibly, and comply with applicable laws, regulations and corporate policies.