Voya Cares About Accessibility

At Voya we believe that everyone deserves a secure financial future. At our core, we are committed to doing the right things, the right way, and continuously improving. We strive to offer the same or comparable access, services and support to individuals with disabilities in order to treat all customers with dignity and respect. Voya is committed to ensuring our websites are accessible to individuals with disabilities, providing equal access and support for all customers. We incorporate robust accessibility practices into our mobile and website design, as well as content development, to create user-friendly experiences. Our accessibility standards adhere to WCAG 2.1, Level AA conformance, and are guided by the POUR principles: Perceivable, Operable, Understandable, and Robust. These principles are fundamental to delivering accessible digital content.

We ensure compatibility with screen readers, support keyboard navigation, provide descriptive alternative text for images, make PDF documents accessible, and offer closed captioning for videos. Voya continuously researches and implements digital accessibility standards, partnering with experts to maintain best practices. Additionally, we provide a dedicated email for job applicants requiring accommodations.

Voya is in the process of assessing the gaps between WCAG 2.1 and WCAG 2.2 and planning to upgrade to WCAG 2.2 conformance by the end of 2026. This effort will further enhance our commitment to accessibility. In conclusion, Voya, including the digital assets from Benefitfocus, remains dedicated to digital accessibility, adhering to WCAG 2.1, Level AA standards, and striving to offer user-friendly experiences for individuals with disabilities.

Recommended browsers

For an optimal experience, we recommend using one of Voya’s supported browsers and/or mobile devices.

Your browser or device will typically provide ways to customize features like font size, color contrast, zoom and more.

Screen readers and assistive technology

We work hard to ensure customers can easily navigate our site using keyboard navigation and assistive technology such as NVDA.

TTY and telecommunication relay services

If you are using a TTY-based telecommunication relay service, you can dial 711 to connect with our customer service team. Visit fcc.gov for additional information on 711.