Why Voya?

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Working at Voya

We strongly believe that our success depends on our people. That is why we invest in our talent by promoting mentorship, continued learning, leadership development and team collaboration. We know that it takes different skillsets, perspectives and backgrounds to fulfill our noble purpose; and we embrace a culture of continuous improvement and diversity and inclusion to make that happen. We strive to make each and every employee feel valued and empowered to make a difference. As a part of our team, you can elevate your career with opportunities that extend beyond your immediate role — and you’ll be rewarded with a comprehensive compensation and benefits package.

This is the place where you make a difference — where we collectively make a difference.

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Continuous Improvement

“We are advancing a bottom-up approach shaped by input and ideas from our people; embracing innovation and inclusivity; sharing knowledge across the enterprise; and constantly challenging ourselves to seek ways to continuously improve the organization. Pursuing Continuous Improvement — across our organization — will enable us to achieve our vision to be America’s Retirement Company®.”

— Rodney O. Martin, Jr., Chairman and CEO, Voya Financial

Voya’s culture of Continuous Improvement is both a philosophy and a management system that represent our way of working. We are passionate about the financial services industry and customer delight. We think strategically and partner to drive toward our common goals. We are open to new ways of thinking.

By demonstrating the five critical skills that support our culture of Continuous Improvement, you are already on your way to a successful career at Voya.

  • Customer-focused

    You’re passionate about delighting customers and offering unique solutions that exceed expectations.

  • Critical thinking

    You have the ability to reach well-reasoned solutions and solve problems through a thoughtful process of analyzing data.

  • Team mentality

    You partner effectively to drive and execute on common goals.

  • Business acumen

    You appreciate and understand the financial services industry.

  • Learning agility

    You’re open to new ways of thinking and acquiring new skills to retain a competitive advantage.

Leadership Development

Leadership development plays an integral role in shaping our company. With a culture of Continuous Improvement at our core, Voya empowers its leaders with the tools they need to succeed.

Our Management Development Program is designed to support employees during their transition to a managerial role. This program provides candidates with instructor-led courses that focus on topics such as employee engagement, situational leadership and how to sustain a positive work environment. In addition to learning how to manage employee development and performance, the program is designed in a “just-in-time” format — allowing participants to practice newly acquired skills immediately after training.

Voya’s Leadership Model

Our success as a company is a function of not just the goals we accomplish, but how we accomplish those goals. Voya identified nine leadership competencies that are critical to every Voya employee’s ability to achieve the company’s objectives. These behaviors are used to measure how employees achieved his/her results in everyday performance during mid-year and annual reviews.

Orange chart of Voya's leadership model. From top to bottom: demonstrate integrity, focus on the customer, build a strong organization, create and lead change, deliver results, excel at execution, lead with passion and clarity, develop people and self, work as one company.

Customer-focused

You’re passionate about delighting customers and offering unique solutions that exceed expectations.

  • Anticipates and understands customer needs.
  • Motivated to offer solutions that coincide with customer expectations.
  • Provides thought leadership and trusted counsel.
  • Communicates clearly, keeps promises and accepts responsibility.
  • Builds long-term partnerships.
  • Delivers a high value of customer service.

Critical thinking

You have the ability to reach well-reasoned solutions and solve problems through a thoughtful process of analyzing data.

  • Thinks outside of the box.
  • Identifies problems and create solutions that require in-depth analysis in the interest of Voya.
  • Gathers information from various sources to examine cause and effect.
  • Discusses and proposes alternatives through a transparent dialogue.
  • Has a clear level of understanding of the big picture.

Team mentality

You partner effectively to drive and execute on common goals.

  • Works well with others to resolve conflict and drive our winning spirit.
  • Builds relationships and transparently shares knowledge across the enterprise.
  • Seeks to understand by listening intently and communicating honestly and effectively.
  • Collaborates productively to ensure best results are achieved.

Business acumen

You appreciate and understand the financial services industry.

  • Appreciates Voya Financial and the financial industry, with a continuous desire to further that knowledge.
  • Comprehends basic financial metrics.
  • Passionate about understanding Voya’s product lines and distribution channels.
  • Strives to be a “student” of our business and industry.

Voya’s Leadership Model learning agility

You’re open to new ways of thinking and acquiring new skills to retain a competitive advantage.

  • Adapts quickly to new situations and provides innovative solutions.
  • Able to implement new and innovative ideas.
  • Fueled by a genuine curiosity and a hunger for knowledge.
  • Embraces new technologies and digital capabilities.
  • Receptive to other ideas.
  • Pursues self-development.

Testimonials

Voya’s strong sense of community involvement is supported with policies that encourage volunteering and matching employee contributions to not-for-profit organizations that make a difference in many people’s lives. The corporate values support our objectives and culture to run a successful company that helps people build financial security.

- Tom, Internal Audit and Advisory Services

I am fortunate to work for senior leaders who promote transparency and regularly solicit feedback for continuous improvement. The success of each individual and our company depends on the service of each employee and the mutual respect we have for one another, while creating a collaborative environment to continue to grow.

- Leonora, Operational Risk Management

Knowing that I have been able to help a client through a very difficult situation is the most rewarding part of my job. Our customers deserve the best service possible, no matter how tough the case.

- Jennifer, Tax-Exempt Markets Plan Management

Awards

See more on our awards and recognition page.

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Locations

Atlanta, GA
5780 Powers Ferry Rd. NW
Atlanta, GA 30327

Chandler, AZ
1700 South Price Rd.
Chandler, AZ 50309

Minneapolis, MN
20 Washington Ave. S
Minneapolis, MN 55401

Scottsdale, AZ
7337 East Doubletree Ranch Rd.
Scottsdale, AZ 85258

West Chester, PA
1475 Dunwoody Dr.
West Chester, PA 19380

 

Braintree, MA
30 Braintree Hill Office Park
Braintree, MA 02184

Des Moines, IA
699 Walnut St., Suite 1000
Des Moines, IA 50309

New York, NY
230 Park Ave.
New York, NY 10169

Windsor, CT
One Orange Way
Windsor, CT 06095

Products and services offered through the Voya® family of companies.

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