What to do following a data breach or identity theft

What to do following a data breach or identity theft

Security > What to do following a data breach or identity theft

  1. Change any PIN or password used to access your financial accounts, especially if the PIN or password contains any part of your Social Security number or date of birth. Follow the best practices described above in our “Password/PIN security” section.
  2. Review the guidance in our “How you can protect your accounts and identity” section.
  3. Sign up or activate account alerts or electronic delivery of notices from your financial institution, if available.
  4. Order copies of your credit reports from the three national credit-reporting agencies. Then, look for accuracy or indications of fraud, such as unauthorized applications, unfamiliar credit accounts, credit inquiries, or defaults and delinquencies that you did not cause. You can also sign up for credit freezes and fraud alerts.
    1. Transunion (opens new window)
    2. Experian (opens new window)
    3. Equifax (opens new window)

What to do if your identity has been stolen

  • Report any suspicious activities on your credit reports or at financial institutions to your local police agency. Keep a copy of the police report in case you need it to clear your personal records.
  • Visit the IdentityTheft.gov (opens new window) for detailed information to learn how to report and recover from identity theft. The site provides streamlined checklists and sample letters to guide you through the recovery process.
  • Contact Voya and your other financial institutions to inform them that your identity has been stolen.
  • Actively monitor all your financial accounts for future fraudulent activity. 

Suspicious email?

Immediately forward any suspicious email bearing Voya's name to: phishing@voya.com

Online Security Issue

Call your contact center to report an issue.

This information is provided by Voya for your education only. Neither Voya nor its representatives offer tax or legal advice. Please consult your tax or legal advisor before making a tax-related investment/insurance decision.   Products and services offered through the Voya® family of companies.