What to do following a data breach or identity theft

What to do following a data breach or identity theft

Security > What to do following a data breach or identity theft

  1. Consider changing any PIN or password used to access your financial accounts, especially if the PIN or password contains any part of your Social Security number or date of birth. Follow the best practices described above in our “Password/PIN security” section.
  2. Review the guidance in our “How you can protect your accounts and identity” section.
  3. Sign up or activate account alerts or electronic delivery of notices from your financial institution, if available.
  4. Order copies of your credit reports from the three national credit-reporting agencies. Then, look for accuracy or indications of fraud, such as unauthorized applications, unfamiliar credit accounts, credit inquiries, or defaults and delinquencies that you did not cause. You can also sign up for credit freezes and fraud alerts.
    1. Transunion (opens new window)
    2. Experian (opens new window)
    3. Equifax (opens new window)

What to do if your identity has been stolen

  • Visit the U.S. federal government's website (opens new window) for detailed information to learn how to report and recover from identity theft. The site provides streamlined checklists and sample letters to guide you through the recovery process.
  • Contact Voya and your other financial institutions and credit card issuer(s) to inform them that your identity has been stolen.

Suspicious email?

Immediately forward any suspicious email bearing Voya's name to: phishing@voya.com

Online Security Issue

Call your contact center to report an issue.