Safeguarding Your Data

How Voya is keeping your accounts safe

Security > How Voya Financial is Keeping Your Accounts Safe


Voya Financial has implemented numerous security measures to safeguard the confidentiality, integrity and availability of our customer data, including authentication, monitoring, auditing, and encryption. Security measures have been built into the design, implementation and day-to-day practices of our entire operating environment as a part of our continuing commitment to risk management. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and provide reasonable protection of customer information we possess.

Implementing username and password requirements 
When you set up online access to your accounts, you create your own unique username and secret password, allowing you safe and secure access to your accounts. We have proprietary monitoring and other protective procedures in place, such as limits on password entry attempts and multifactor authentication.

Customer verification 
No matter how you contact Voya—online or by phone—we verify your identity before allowing you to access your personal accounts.

Multi-factor Authentication
For certain account types, Voya will send a Verification Code (also known as a “One-Time Passcode”) via text or email for online activities including, but not limited to, forgotten username or password,  online access to your account from a new device and PIN updates.  For security purposes, the Voya Verification Code must be entered at the online prompt to continue.

Strong encryption 
We employ some of the strongest methods of encryption commercially available today, in order to protect personal information such as your username and password or the contents of your portfolio as it travels from your computer to our systems.

Firewalls 
To block unauthorized access, all of our computer systems are protected by firewalls or electronic barriers designed to prevent unauthorized access to our networks.

Secure email 
The technology we deploy for sending emails to our customers enables us to digitally sign our messages, so you can verify that our messages have not been forged or altered.  We also encrypt customer emails containing sensitive personal information when sending them outside the Voya network.

Timed logoff 
Our websites automatically log you off after an extended period of inactivity. This reduces the risk that others could access your information from your unattended computer or mobile device.

Constant systems surveillance 
Our security teams monitor our systems around the clock in an effort to secure your information and ensure that only authorized access to your account is permitted.

Security at Voya worksites 
Because we also print and deliver documents containing sensitive personal information, all Voya work areas are monitored continuously and access is restricted to authorized personnel only.  Voya also enforces a clean desk policy that requires sensitive customer information to be locked away when not in use.

Restricted access to customer data 
Just as we limit physical access to our work areas, we also restrict access to systems that store or process customer data, and we continuously monitor access to these systems.  Access to our systems is given only to approved and authorized roles within the organization.

Employee education 
Our employees receive thorough training on our security policies, and each employee is held accountable for compliance with these policies. Employees who work directly with customers also receive additional training on emerging risks, such as phishing emails, targeted scams, and other forms of identity theft. 

More Information

The U.S. Federal Trade Commission provides information on how to avoid phishing scams. Go to onguardonline.gov/phishing.

The Anti-Phishing Working Group (APWG) provides statistics on phishing attacks and advice for individuals and companies. APWG is a global pan-industrial and law enforcement association focused on eliminating fraud and identity theft that result from phishing and other online scams. Go to antiphishing.org

Suspicious email?

Immediately forward any suspicious email bearing Voya's name to: [email protected]

Online Security Issue

Call your contact center to report an issue.