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Security > Other Helpful Information

 

What is "phishing"?

A phishing attack is an online fraud technique that involves sending official-looking e-mail messages with return addresses and links that appear to originate from banks, retailers, credit card companies, and other legitimate businesses, often times with corporate branding. These e-mails typically contain a hyperlink to a spoof website. The goal is to mislead account holders to enter confidential information and security details like user names and passwords on the pretext that some of your information must be updated or changed. Once you provide this information, the cyber criminals can gain access to legitimate sites and steal your money.

It is important to be suspicious of e-mails asking for your confidential information. Voya will never ask you for your personal information by e-mail. Information that should never be provided via e-mail includes: your Social Security number, date-of-birth, bank account numbers, user names and passwords.

If you receive a suspicious email bearing Voya’s name, do not click on any links in the email and immediately forward it to [email protected].

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Imitating Voya websites

Voya continuously monitors the internet to find websites that attempt to imitate our company. These are often the first steps made by scam artists. We work with the appropriate domestic and international authorities to get these websites closed down as quickly as possible. Imitation sites are only a concern if you reached them through an e-mail or website link. When you type in Voya’s URL address (Voya.com) directly into your web browser, you can be assured of reaching our legitimate site.  

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Verifying web sites

Customers can verify that the web page they are entering is secure by following these guidelines: 

The URL will begin with https:// 

  • Look for the https:// on every page to ensure your entire session is encrypted – not just the login page 
  • The application window will specify that SSL (Secure Sockets Layer) is in use  

If you received unsolicited email offers or spam, send the messages to [email protected].  

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Advance-fee fraud

You may have heard of advance-fee fraud. This is when e-mails offering the recipients large sums of money are sent to thousands of e-mail addresses. A modest fee is required to cover legal costs, open an account or pay customs’ charges. Sometimes, the money offered is the result of a lottery even though you never bought a ticket. Other times, the money is held in an account overseas but the account owner cannot access it. The cyber criminals promise a percentage of the money in return for your help. In both cases, various fees have to be paid right away.

The criminals committing these frauds do, on occasion, use the name of Voya or a Voya affiliate as part of this scam. Please do not respond to these e-mails. They are part of a fraud scam and you will not receive any of the promised money.  

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Be aware of false offers of employment or internship

We have learned that individuals falsely posing as human resources staff from our company have contacted people offering phony internship opportunities. We take this matter very seriously and are working with appropriate legal authorities to stop these scams.

Voya Financial will never communicate a job offer solely by e-mail or text. Our employment process requires in-person interviews—often with multiple individuals within the company. Voya will never ask prospective employees or interns to pay a fee for employment or to deposit a check into a bank account and then request that a portion of the funds to be returned.

If you are contacted by someone who you suspect is not a true representative of Voya, please forward all e-mails received to the FBI Internet Crime Complaint Center.

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