Other helpful information

Other helpful information

Security > Other Helpful Information


Imitating Voya websites

Voya continuously monitors the internet to find websites that attempt to imitate our company. These are often the first steps made by scam artists. We work with the appropriate domestic and international authorities to get these websites closed down as quickly as possible. Imitation sites are only a concern if you reached them through an e-mail or website link. When you type in Voya’s URL address (Voya.com) directly into your web browser, you can be assured of reaching our legitimate site.

Verifying web sites

Customers can verify that the web page they are entering is secure by following these guidelines:

The URL will begin with https://

  • Look for the https:// on every page to ensure your entire session is encrypted – not just the login page
  • The application window will specify that SSL (Secure Sockets Layer) is in use

If you received unsolicited email offers or spam, you can report it by visiting ReportFraud.ftc.gov (opens new window).

Advance-fee fraud

You may have heard of advance-fee fraud. This is when e-mails offering the recipients large sums of money are sent to thousands of e-mail addresses. A modest fee is required to cover legal costs, open an account or pay customs’ charges. Sometimes, the money offered is the result of a lottery even though you never bought a ticket. Other times, the money is held in an account overseas but the account owner cannot access it. The cyber criminals promise a percentage of the money in return for your help. In both cases, various fees have to be paid right away.

The criminals committing these frauds do, on occasion, use the name of Voya or a Voya affiliate as part of this scam. Please do not respond to these e-mails. They are part of a fraud scam and you will not receive any of the promised money.

Be aware of false offers of employment or internship

Individuals may pose as human resources staff from various companies and offer phony employment or internship opportunities.

Voya Financial will never communicate a job offer solely by email or text. Our employment process requires in-person interviews—often with multiple individuals within the company. Voya will never ask prospective employees or interns to pay a fee for employment or to deposit a check into a bank account and then request that a portion of the funds to be returned.

For more information on how to protect yourself and who you should report these scams to, please see Job Search Security Tips (PDF).

Be aware of false sweepstakes

We have learned of a scam in which fraudulent sweepstakes offers are made to individuals by a company with a name similar to ours. These offers claim that the individuals who receive them have been selected to participate in or are the winner of a contest. Voya Financial has no active sweepstakes offers and would never send an unsolicited check to anyone requesting that a processing fee be returned.

If you receive a suspicious correspondence suggesting you are the winner of a Voya-sponsored sweepstakes, do not respond to the correspondence and immediately report it to the Federal Trade Commission (opens new window).

Crypto-currency fraud

Crypto-currency fraud is an investment scheme in which fraudsters create emails or texts that appear to be from legitimate companies requesting an individual invest in, and/or provide personal information to open a crypto-currency investment account. 

Voya Financial does not offer direct crypto-currency investment services. Therefore, if you receive a message appearing to come from Voya requesting investment in a crypto-currency account, please do not respond. Instead, report the scam to the Internet Crime Complaint Center (IC3) (opens new window).

Suspicious email?

Immediately forward any suspicious email bearing Voya's name to: phishing@voya.com

Online Security Issue

Call your contact center to report an issue.