Voya Connects

Because of this, our innovation plan comes with a unique story — 

  • it is shaped by our clients, who come to us with challenges to solve; 
  • it is guided by their employees, who want and deserve financial confidence; 
  • and it is fueled by our culture, which is grounded in a people-first approach to service.

Voya considers every client — employee, employer and advisor — and all the details that go into making your program successful. Any new enhancements or capabilities must meet our rigorous standards before we implement.

Employee dashboard brings an outcomes focused experience

Upon logging in to their Voya retirement account, employees have an updated welcome that includes an inviting, personalized dashboard — and fewer charts and graphs. From the dashboard, they can easily navigate to personalized life event guidance, dynamic summaries, a seamless connection to any non-qualified plans and interactive savings tools. 

Modern technology and a hybrid workforce delivers a smooth contact center experience

Contacting us has never been easier, whether through our 24/7 chatbot assistant or our interactive voice response (IVR)-enabled contact center. Our enhancements include next-generation technology to offer our customers a choice in the way they get in touch with us and to increase first-time resolution. 

A whole, connected picture within myVoyage

Many factors can affect an employee’s ability to save for retirement, so we integrate tools to give employees a connected, hyper-personalized experience that encourages better decision-making. The myVoyage personalized financial guidance experience offers a complete view of an employee’s financial picture and will deliver more integration of health claims information for smarter decision-making during benefits enrollment.

Feedback-driven innovation is making Sponsor Web easier

Thanks to direct feedback from our clients and broader user testing, we infuse modern design and create new-to-market capabilities that ease plan administration challenges identified by our clients. A redesigned reports hub, predictive employee search improvements and more API integration are examples of how we are improving Sponsor Web. 

Steadfast commitment to security brings additional safeguards

Utilizing modernized authentication processes and more single sign-on connectivity are only some of the ways we are aligning our cybersecurity advancements with emerging industry technology and security practice guidance issued by Department of Labor. 

Reinforcing the total benefits connection  

By drawing connections between their workplace benefits and savings goals, we can help boost outcomes. Voya recently confirmed a relationship with SecureSave, a leader in employer-provided emergency savings options. This connectivity allows your emergency savings offering to be a convenient part of your financial wellness program.

Improved digital client management

Voya for Professionals portal is improving thanks to significant layout changes and a redesigned investment performance hub. 

More flexibility for advice and guidance

Grow your opportunities through our new-to-market Advice & Guidance solutions that include non-core fund investment options within managed account offerings. 

Additional product diversity

Expanded choices through new investment products. 

SECURE 2.0 Act

Neither Voya® nor its affiliated companies or representatives provide tax or legal advice. Please consult a tax adviser or attorney before making a tax-related investment/insurance decision.

For plan sponsor/TPA/consultant/financial professional use only. Not for distribution to plan participants.

Products and services offered through the Voya® family of companies.

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