Simple and seamless: Helping employers navigate a successful employee benefits implementation

First impressions can make or break a relationship. That’s why, at Voya, we’re dedicated to starting off relationships on the right foot. And the implementation of our benefits offerings is a perfect example of our approach and philosophy.

Our goal: To make your experience as intuitive and easy as possible

Throughout the implementation process, we worry about the details, so you don’t have to. By guiding and becoming an extension of your team, we prioritize and support simplified experiences for every interaction you have with us.

Voya’s implementation approach consists of three priorities: to be as easy and seamless of a process as possible, to strive for an accurate and timely transition, and for the client to walk away saying this was the best implementation experience they’ve ever had.

We’ve taken steps to make implementing Voya-offered benefits and services simple and seamless by streamlining our process; offering high-touch services and communications; and providing one Implementation Manager who serves as a single point of contact.

Here’s what you can expect from us

An experienced Implementation Manager will help you stay on track by becoming an extension of your team and serving as the single point of contact throughout implementation.

“Our Implementation Managers have meaningful, detailed conversations upfront that enable us to be proactive and provide a positive customer experience,” says Halligan. “We can make these promises due to their reduced caseload and extensive experience in the industry, which allows them to provide more white glove service to clients.”

Backed by an entire Voya support team, we’ll offer solutions to help maximize the value of your benefit(s) and set you up for success after implementation. Plus, we’ll facilitate the integrity of your data files and a secure, smooth transfer by acting as a bridge with your benefits administration vendors:

One Implementation Manager: Working with you throughout the process is an experienced, single point of contact to help you stay on track during implementation:

• Concierge, high-touch service
• Consultative approach and timely updates
• Flexibility to pivot and meet changing needs

Flexible, comprehensive support: Flexing to meet your needs, we assist your teams and offer solutions to help maximize the value of your benefit(s) and set you up for success after implementation:

• Training and education so you can assist employees
• Review for optimal plan design

Secure, smooth data connection: Acting as a bridge with your benefit administration vendors, our Data Consultant works to ensure the integrity of your data files and a secure, smooth transfer:

• Innovative, proprietary data integration tool
• Efficient and accurate processing

Our six-step implementation process: How it works

At Voya, we help organizations of all sizes and complexity — and have honed our implementation process to six steps to ensure that your Voya-offered benefits and services are implemented correctly.

Here’s an overview of what happens at each step:

Step 1: Introduction and welcome

Once we receive confirmation you will offer our benefits and services, we’ll set up an implementation kick-off call, during which you’ll meet your Voya service team and learn more about your plan design and next steps.

Step 2: Employer agreements

Following the kick-off call, we’ll send employer agreements based on the products and services you elected with us for you to review, sign and return to us.

Step 3: Employee enrollment readiness

Next, we’ll email enrollment materials — some of which may be customizable — and your link to your Employee Benefits Resource Center (EBRC), if applicable, for your review.

Step 4: Data setup and transfer

This step includes providing you with a product build packet, meeting with you to review file requirements and the enrollment platform roadmap, and working with your technology vendor to build out the enrollment platform and files.

Step 5: Preparation for administration

Once the administration provisions, plan designs and all agreements are signed, your Implementation Manager will provide finalized documents; we’ll also schedule a training call to prepare your team for administration.

Step 6: Transition to ongoing service

The Implementation Manager will communicate when implementation is officially complete and will provide a Voya Contact Reference Sheet, outlining who from our team will provide ongoing service.

Our implementation satisfaction and experience:

A holistic and people-based approach to implementation

We bring a human dimension to workplace benefits where solutions are measured by their impact on the people we serve — and care for our customers runs deep.

Our passionate account teams bring a holistic approach, a multitude of perspectives and a culture of collaboration that can help you reach your goals. Our ability to anticipate your needs sets us apart. When you’ve got Voya’s people, processes and technology behind you, implementation is simplified.

To learn more about our simple and seamless implementation process, contact your Voya representative today.