Voya Listens

Yes, it really is all about you

We’re always listening to our customers, and we’re proud to show how we’ve answered — with action

Based on your feedback, we are evolving our efforts to meet you where you are — with innovative ideas and experiences to help you clear a path to financial confidence and a more fulfilling life.


77% asked for a “simplified way to view your health and wealth accounts”

This includes features like:

Check out other ways we are listening to you:


“I need help knowing when I have a covered claim”



We heard some of our customers find it difficult to know when they have a covered claim, so we created VoyaClaims 360 to make it easier.

VoyaClaims 360 is an integrated and intuitive service model designed to “bring the claims to you” when possible, while simplifying the claims process for short term disability coverage, Accident, Critical Illness and Hospital Indemnity Insurance. 

Other examples of how we’re listening:

Simplified process to provide us documents for rollovers
Column Description

We’ve made easier for you to provide documents and checks for rollovers to us without having to mail them in. You can now upload any rollover documents or checks to Voya’s Retire mobile app to help simplify the process.

Nearly 90% of employees are at least moderately concerned with fraud or identity theft²
Column Description

We established the S.A.F.E.® (Secure Accounts for Everyone) Guarantee. If any assets are taken from your workplace retirement plan account or Voya-administered Individual Retirement Account* due to unauthorized activity and through no fault of your own, we will restore the value of your account subject to satisfying a few key steps.

Interested to know more?

If you want to know more or have questions about any of these items, reach out to your Human Resources contact.

New to Voya?

If you’re an employer who is new to Voya, visit our employer page to give you more information on what we can offer your employees.

Learn More

1 Voya study conducted with McKinsey, 2021.

2 2023 DCIIA: Dedicated to enhancing retirement security research.

*Certain materials are not permitted to be translated.

Products and services offered through the Voya® family of companies.