Heather Lavallee is chief executive officer (CEO) of Wealth Solutions for Voya Financial, Inc. (NYSE: VOYA), which helps Americans plan, invest and protect their savings — to get ready to retire better.
In this role, Lavallee is responsible for driving Voya’s customer experience and profitable growth — delivering planning, investing and protection solutions to and through the workplace to help individuals and employers from “hire through retire.” As part of the company’s focus on health and wealth solutions, Lavallee oversees all aspects of Voya’s Retirement business, including Tax-Exempt and Corporate Markets, which comprise the company’s workplace and individual retirement businesses, including 401(k), 403(b) and 457 plans. She also oversees Operations Services, which supports Voya’s Health and Wealth Solutions. Lavallee serves on Voya’s Executive Committee.
Lavallee has more than 25 years of experience in the financial services industry and is a collaborative leader who excels in building high-performing businesses. Most recently, she served as the president of Tax-Exempt Markets at Voya Financial, and was responsible for all aspects of the Tax-Exempt Markets business, including product, distribution, financial management, strategy and operational performance. Under her leadership, Voya’s Tax-Exempt Markets business achieved significant client growth, including Voya becoming the largest retirement plan provider in the government market in 2020. Previously at Voya, she was president of Employee Benefits, where she oversaw all aspects of the group and voluntary insurance business — including strategy, product development, underwriting, actuarial, distribution and marketing.
Before joining the company, Lavallee worked at Mutual of Omaha as a regional vice president of the Group Insurance Division for their Western Region, and at Sun Life New York Insurance and Annuity Company, where she was responsible for marketing group life, short-term and long-term disability, and medical stop-loss insurance through insurance brokers and third-party administrators.
Lavallee’s achievements have been recognized through her receipt of a 2012 Women in Insurance Leadership award by Insurance Networking News. In addition, she serves on the board of the National Down Syndrome Society. Lavallee holds a bachelor’s degree in psychology from Colby College and a Master of Business Administration from Pepperdine University’s Graziadio School of Business. She serves as the Executive Sponsor for Voya’s African-American Employee Resource Group — and participates in Menttium’s Momentum cross-company mentoring program, which matches diverse, high-performing professionals with executives from other organizations.
Serving the financial needs of approximately 14.8 million individual customers, workplace participants and institutions in the United States, Voya is a Fortune 500 company that had $7.6 billion in revenue in 2020. The company had more than $720 billion in total assets under management and administration as of June 30, 2021.
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