Voya Claims 360
We continuously strive to improve the way claims are submitted and paid to create the best experience for employees. When employers said they wanted to see increased utilization of their supplemental insurance benefits, we listened. With that goal in mind, we created Voya Claims 360, a set of innovative processes that kick off during claims to help employees get the most from their coverage.
Voya Claims 360 seeks to engage and educate employees about their benefits while encouraging use when they’ve experienced a covered event. The results speak for themselves:
In 2021, Voya Claims 360 claim integration processes resulted in $782,488 in paid eligible benefits across 377 claims. $328,834 were paid automatically through the Short Term Disability (STD)-to-Accident and STD-to-Critical Illness auto-pay processes; and $453,654 were paid from claims initiated by the claimant after receiving a reminder from Voya to file a claim.*
Key features of Claims 360
Voya Claims 360’s comprehensive support, data-driven messaging and integrated approach include:
Ready to learn more?
Get more information about Claims 360 in this brochure (pdf), or reach out to your Voya representative.
*Based on internal claims data January 2021 - December 2021: $328,834 - combined total Accident or Critical Illness Insurance benefits paid using the STD-to-Accident Insurance or STD-to-Critical Illness Insurance Auto-Pay claims process, 79 claims; $270,799 - combined total benefits paid after the claimant received an email reminder to file a claim using the Medical Claim Integration process March - December 2021, 220 claims; $182,855 - combined total benefits paid after a claimant received an email reminder to file a claim, 78 claims. Average Accident Insurance claim paid in 2021: $1,053; average Hospital Indemnity Insurance claim paid in 2021: $1,557; and average Critical Illness/Specified Disease Insurance claim paid in 2021: $10,612. Results may vary.
A complete description of benefits, limitations, exclusions and termination of coverage will be provided in the certificate of insurance and riders. All coverage is subject to the terms and conditions of the group policy. If there is any discrepancy between this document and the group policy documents, the policy documents will govern. To keep coverage in force, premiums are payable up to the date of coverage termination. Insurance products are issued by ReliaStar Life Insurance Company (Minneapolis, MN) and ReliaStar Life Insurance Company of New York (Woodbury, NY). Within the State of New York, only ReliaStar Life Insurance Company of New York is admitted, and its products issued. Both are members of the Voya® family of companies. Voya Employee Benefits is a division of both companies. Product availability and specific provisions may vary by state and employer’s plan.