New Voya Survey Finds Most Americans Plan on Spending More Time Reviewing Their Workplace Benefits as a Result of COVID-19

Wednesday, September 16, 2020

More than half (53%) plan to make changes to their benefits during open enrollment this year

MINNEAPOLIS--(BUSINESS WIRE)-- Voya Financial, Inc. (NYSE: VOYA), announced new findings today from a consumer survey that shows the majority of working Americans will be looking to their workplace benefits for health and wealth support due to COVID-19, especially as they prepare for open enrollment in the midst of a global pandemic.

While most working individuals (84%) believe that their core benefits (e.g. medical, vision and dental) are sufficient in helping cover unplanned medical expenses, Voya’s new survey also found that roughly 7-in-10 employees (71%) plan to spend more time reviewing voluntary benefit options offered by their employers as a result of COVID-19 than they did during the last enrollment period. Plus, more importantly, the survey reveals that more than half (53%) plan to make changes to their benefits coverages.

“With COVID-19 part of our daily lives for the foreseeable future, our new survey reveals that many are focused on ways that they can protect the health and wealth of themselves and their families, and they recognize workplace benefits are a way to do just that,” said Rob Grubka, president of Employee Benefits, Voya Financial. “As a result, this upcoming open enrollment season — which typically occurs in the fall for millions of Americans — presents an opportunity for individuals to rethink and revaluate previously untapped benefits offered by their employer. This is not the year for employees to hit the ‘default button’ on their workplace benefits, and I find it encouraging to see that more working Americans plan to take positive steps during their next open enrollment period.”

When asked which employee benefits would help better manage their current needs, health savings accounts (HSAs) or flexible spending accounts (FSAs) were mentioned by nearly 4-in-10 surveyed employees (38%) — followed by 35% of employees selecting supplemental health benefits like hospital indemnity insurance, critical illness insurance, or short-term and long-term disability income insurance.

From a generational standpoint, interestingly, GenZ had the highest level of agreement when it came to wanting more information about their benefits, expecting to spend more time reviewing their benefits and planning to make benefits changes. Specific findings include:

  • Want more information from their employer outside of enrollment period: GenZ had the highest level of agreement at 82%, Millennials at 79%, GenX at 77% and Baby Boomers at 70%.

  • Will spend more time reviewing their workplace benefits: GenZ had the highest level of agreement at 83%, Millennials at 72%, GenX at 71% and Baby Boomer at 63%.

  • Plan on making changes to their benefits: GenZ was significantly more likely to agree at 74% versus other generations — Millennials at 60%, GenX at 53% and Baby Boomers at 28%.

“As the youngest and newest workers, it makes sense that GenZ would be most engaged on benefits as they have had the least amount of time in the workforce, less familiarity with employee benefits options and limited experience making employee benefit decisions compared to older colleagues,” said Grubka. “The pandemic has presented employers with a unique opportunity to help educate GenZ about the value of workplace benefits early in their careers, during a time when — historically — individuals tend to be less concerned with their health and financial wellness needs.”

Despite generational differences, the survey also points out that it will be key for all American workers to follow through with their intentions to make benefits decisions during their next open enrollment period. While top of mind, nearly half of benefit-eligible individuals (49%) indicated that they would rather plan a home improvement project or review their home cable and internet options versus only 37% who said they are most likely to review their employee benefits and health insurance options offered through their employer.

“It’s understandable — especially as more Americans are working from home — to want to focus your energy on home improvements versus reviewing your workplace benefits,” said Grubka. “But the survey also finds that becoming more financially secure is the top priority for nearly half of American workers (49%) as life eventually shifts back to normal — cited more frequently than spending additional time with family and friends (41%), leading a healthier lifestyle (40%) and traveling somewhere new (25%).1 A good place to start to help achieve this goal is by looking closer at the benefits offered by your employer — especially in the midst of a global pandemic.”

As an industry leader and advocate for greater retirement readiness, Voya Financial is committed to delivering on its vision to be America’s Retirement Company® and its mission to make a secure financial future possible — one person, one family, one institution at a time.

All data outlined in this news release, unless noted otherwise, is based on the results of a Voya Financial conducted through Engine Insights on the CARAVAN omnibus online platform among 1,113 working adults who are benefits eligible, aged 18+ in the U.S. Research was conducted July 22–29, 2020.

1) Survey respondents were able to select up to three answers, n=1,113 employed / benefits eligible. The choices included: become more financial secure (49%); spend more time with family and friends (41%); lead a healthier lifestyle (40%); be more mindful of what I purchase (29%); take more time for myself / achieve inner peace (28%); travel somewhere I have never been (25%); stock my pantry (19%); none of the above (4%).

About Voya Financial®

Voya Financial, Inc. (NYSE: VOYA), helps Americans plan, invest and protect their savings — to get ready to retire better. Serving the financial needs of approximately 13.8 million individual and institutional customers in the United States, Voya is a Fortune 500 company that had $7.5 billion in revenue in 2019. The company had $606 billion in total assets under management and administration as of June 30, 2020. With a clear mission to make a secure financial future possible — one person, one family, one institution at a time — Voya’s vision is to be America’s Retirement Company®. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya has been recognized as a 2020 World’s Most Admired Company by Fortune magazine; one of the 2020 World’s Most Ethical Companies® by the Ethisphere Institute; as a member of the Bloomberg Gender Equality Index; and as a “Best Place to Work for Disability Inclusion” on the Disability Equality Index by Disability:IN. For more information, visit Follow Voya Financial on Facebook, LinkedIn and Twitter @Voya.

Insurance products are issued by ReliaStar Life Insurance Company (Minneapolis, MN) and ReliaStar Life Insurance Company of New York (Woodbury, NY). Within the State of New York, only ReliaStar Life Insurance Company of New York is admitted, and its products issued. Both are members of the Voya® family of companies. Voya Employee Benefits is a division of both companies. Product availability and specific provisions may vary by state.


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Media Contact:
Bill Sutton
Voya Financial
Office: (860) 580-2626
Cell: (315) 373-9685

Source: Voya Financial, Inc.