Updates+

We are here for you

We know that you need more—not less—support during this challenging time. As society works together to slow the spread of COVID-19, we remain focused on providing you with timely content and resources for employers, financial professionals and individuals.

BCP+

Prepared to serve with a proven Business Continuity Plan (BCP)

Having the right people in your corner matters—especially in trying times like these. You can rely on our ability to adapt as needed without sacrificing the service you count on.

Voya's BCP is lead by a centralized Pandemic Crisis Management Team

Steps taken to support our customers include, but are not limited to:

checkClearance and approval of all remote access scenarios and exceptions by Voya's Technology and Security Risk Management team (TRSM)
checkClear, detailed call center standards and procedures
checkMulti-site customer service operations
checkModern technology for teams to be fully functional in remote, off-site and third party managed sites
checkRobust work-from-home strategies
check100% work from home capabilites for call center

Digital engagement spikes up to
25%-35%
higher than year over year projections in the month of March, but has since normalized

100%
of calls are returned each day using virtual hold and callback technology
Over 96%
satisfaction rating

Voya Internal Data, as of 4/6/20. Call backs enabled through our Voice Response System (VRS) technology. Satisfaction rating is gathered from call survey data.

Webinars+

 

Webinar Events and Replays

Plan Sponsors+

Resources for Retirement Plan Sponsors and Financial Professionals

Institutional Investors+

Resources for Institutional Investors

Individuals+

 

Resources for Individuals

Below you will find featured content and helpful links to access plan participant resources. For all of these resources, timely updates and more content related to coronavirus and market volatility, visit and share Voya's plan participant destination: voya.com/marketvolatility.
 

Go to Voya's Blog (opens new window)

View and share timely articles from Voya’s Get Ready to Retire Better™ blog for market insights, practical tips and resources to help plan participants on their journey to and through retirement.

Go to Voya Learn

Voya Learn—where virtual, on-demand personal training meets retirement planning—is a platform providing individuals with financial education and guidance anytime, anywhere.

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