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  • Please allow 10 business days for us to review your submitted claim document(s).  If additional info is required, we will notify you upon completion of our initial review.
  • For your protection, if you have selected Electronic Funds Transfer (EFT) as your payment type and your claim is approved, but we are unable to validate your banking information, we will issue you a check to avoid any delay in payment.
  • If you have additional questions please contact Voya Claims at 1-888-238-4840.  Our hours are Mon-Fri 9am-6:30pm EST.