Voya Retire for Android App Support

Voya Retire for Android App Support

855-ONE-VOYA Customer Service Associates are available Monday through Friday, 8:00 a.m. to 9:00 p.m. ET (closed on stock market holidays)

What is the Voya Retire app and what can it help me do?

Voya Retire is a mobile application that provides access to your retirement savings account including your personalized myOrangeMoney experience. In addition to the changes you can make using myOrangeMoney, you can:

View the following information...

  • Current Balances & Balance History
  • Balances by Fund & Source
  • Personal Rates of Return
  • Contribution History

And possibly conduct these account transactions...

  • Make a Fund Transfer
  • Reallocate Your Current Balance
  • Change Your Future Investment Direction

Back to top

What devices are supported?

App works with Android phones running Android 10.0, 11.0, Pie and Oreo.

Back to top

How do I download the app?

Search for “Voya Retire” in the Android™ Market.

Back to top

Can I open a new account on the app?

No, new accounts cannot be opened on the app at this time. For information about individual retirement savings accounts visit voya.com.

Back to top

Can I make or receive calls while logged into the app?

Yes, you can make and receive calls while logged into the app.

Back to top

Can I switch between applications without being logged out?

Yes. You will be logged out only when your session expires.

Back to top

In some pages we provide additional information in the landscape mode, therefore we disable the menu bar to accommodate additional content, to use the menu bar you would need to tilt back to portrait mode and navigate further.

Back to top

What do I need to sign in?

  • Your username and password
  • If you have never set up a username and password, you can register using your Employee Identification Number (EID) or Social Security Number (SSN), and your Personal Identification Number (PIN)

Back to top

Can the app remember my login Information?

Yes, the app can save your username or Employee Identification Number (EID).

Back to top

Is the Voya Retire app secure?

Yes. You’re required to sign in to your account(s) the same way you do on a computer. Your transactions are fully encrypted and secure, so your information is protected. As with our website, all data transferred to and from the Voya Retire internal network and an external entity is encrypted to industry standards (128-bit encryption).

Back to top

What if I forget my password or need to change it?

If you forget your password (or want to change it), you can reset it by selecting the Forgot your Password? link on your participant website.

Back to top

How do you protect my information?

To protect your privacy and security, the Voya Retire app utilizes several security safeguards like those on the participant website:

  • We mask (don't display) your username, Employee Identification Number (EID) or Social Security Number (SSN).
  • We utilize encryption and Secure Sockets Layer (SSL) technology to mask your sensitive information and ensure it is transmitted via a secure environment.
  • We log you out after a period of inactivity and suggest that you always use the log out action provided.

Back to top

How do I log out?

You can log out by tapping on the Logout button on the top right corner of your account home page.

Back to top

 

End User License Agreements Android

End User Agreements Amazon App Store

Android is a trademark of Google Inc.

Amazon, Kindle, Kindle Fire, and the AmazonKindle logo are trademarks of Amazon.com, Inc. or its affiliates.

Products and Services offered through Voya Retirement Insurance and Annuity Company (VRIAC).