What is the Voya Retire app and what can it help me do?

Voya Retire is a mobile application that provides access to your retirement savings account including your personalized myOrangeMoney experience. In addition to the changes you can make using myOrangeMoney, you can:

View the following information...

  • Current Balances & Balance History
  • Balances by Fund & Source
  • Personal Rates of Return
  • Contribution History

And possibly conduct these account transactions...

  • Make a Fund Transfer
  • Reallocate Your Current Balance
  • Change Your Future Investment Direction

 

Back to Top

 

What Devices are supported?

App works with Android phones running Android 10, Pie, Lollipop, Marshmallow, Nougat, Oreo.

 

 

Back to Top

 

How do I download the app?

Search for 'Voya Retire' in the Android™ Market.

 

 

Back to Top

 

Can I open a new account on the app?

No, new accounts cannot be opened on the app at this time. For information about individual retirement savings accounts visit voya.com.

 

 

Back to Top

 

Can I make or receive calls while logged into the app?

Yes, you can make and receive calls while logged into the app.

 

 

Back to Top

 

Can I switch between applications without being logged out?

Yes. You will be logged out only when your session expires.

 

 

Back to Top

 

How do I get the menu bar back to navigate in landscape mode?

In some pages we provide additional information in the Landscape mode, therefore we disable the menu bar to accommodate additional content, to use the menu bar you would need to tilt back to portrait mode and navigate further.

 

 

Back to Top

 

What do I need to sign in?

  • Your Username, Employee Identification Number (EID) or Social Security Number (SSN)
  • The answers to your Security Questions
  • Your Password

 

 

Back to Top

 

Can the app remember my Login Information?

Yes, the app can save your Username or Employee Identification Number (EID). You can also register your device when answering your Security Questions so that you can skip those in the future.

 

 

 

Back to Top

 

Is the Voya Retire app secure?

Yes. You're required to sign in to your account(s) the same way you do on a computer. Your transactions are fully encrypted and secure, so your information is protected. As with our website, all data transferred to and from the Voya Retire internal network and an external entity is encrypted to industry standards (128-bit encryption).

 

 

 

Back to Top

 

What if I forget my password or need to change it?

If you forget your password (or want to change it), you can reset it by selecting the Forgot your Password? link on your participant website.

 

 

 

Back to Top

 

How do you protect my information?

To protect your privacy and security, the Voya Retire app utilizes several security safeguards like those on the participant website:

  • We mask (don't display) your Username, Employee Identification Number (EID) or Social Security Number (SSN).
  • We utilize encryption and Secure Sockets Layer (SSL) technology to mask your sensitive information and ensure it is transmitted via a secure environment.
  • For enhanced security, we require you to answer a set of security questions to view your account.
  • We log you out after a period of inactivity and suggest that you always use the log out action provided.

 

 

 

 

Back to Top

 

How do I log out?

You can log out by tapping on the Logout button on the top right corner of your account home page.

 

 

 

Back to Top

End User License Agreements   Android

End User Agreements Amazon App Store

Android is a trademark of Google Inc.

Amazon, Kindle, Kindle Fire, and the AmazonKindle logo are trademarks of Amazon.com, Inc. or its affiliates.

Products and Services offered through Voya Retirement Insurance and Annuity Company (VRIAC).