Welcome to our site. This page provides important information about use of this site and other legal matters.
The Voya family of companies comprises a broad spectrum of companies owned by Voya Financial, Inc. (such companies referred to herein collectively as "Voya"), many of them operating under their own brand names. Many Voya companies have their own sites on the Internet. Information about specific Voya companies and their products and services, and limitations and restrictions on products and services, may be found on this Site or on such company's own site. Links to other Voya company sites have been provided on this Site where available. This Site is owned and operated from offices in the United States of America, by Voya Services Company, a Delaware corporation that is a subsidiary of Voya Financial, Inc., with its principal place of business at 5780 Powers Ferry Road, NW, Atlanta, Georgia, on behalf of Voya companies offering insurance, securities and related financial products and services in the United States.
The products and services described on this Site are offered by the individual Voya companies or distributors with which the Voya company has agreements. Please be aware that some products, services, product features or underlying investment options described on this Site may not be available in your jurisdiction and generally are not available outside the United States. The laws of each country, state, or territory may differ and not all products and services are available in all locations. References to products or services unavailable in your jurisdiction do not imply that these products will be made available to you, and nothing on this Site shall be considered a solicitation to buy or an offer to sell a security, insurance product or service to any person in any jurisdiction where such offer or solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction. Your eligibility for certain products and services is subject to final determination of underwriting qualifications or other eligibility criteria and acceptance by the Voya company providing such product or service.
Variable annuities, variable life insurance, and mutual funds are offered for sale by prospectus only. To request prospectuses containing more complete information regarding registered products in your jurisdiction, including charges and expenses, please contact the appropriate Voya company identified on this Site or its representative. Read each prospectus carefully before you invest or send money.
Ownership and Use of Content Copyright
All of the information and content on this Site, including but not limited to all text, graphics, images, software applications and code, video, audio, and user interface design ("Content") is the property of Voya Services Company or its affiliates, or is being used by Voya with the express permission of a licensor, and is protected by United States and foreign copyright laws and conventions. You may not modify, reproduce, copy, distribute, transmit, display, publish, download or upload, sell, license, create derivative works of or use any aspect of the Site or its Content for commercial or public purposes or for any other purpose not expressly permitted by these Terms and Conditions. The use of the Content on any other site or in a networked computer environment for any purpose, or any other republication, redistribution or use of the Content, including, without limitation, framing the Content within another site, is expressly prohibited without the prior written permission of Voya.
Trademarks, Service Marks, and Logos
The trademarks, service marks, logos, URLs and domain names, registered or not, including without limitation "Voya" ("Marks") appearing on this Site, and any other Voya company's site, are the property of Voya companies and other parties. You may not use, copy, download, display, transmit or modify any Mark in any way without the prior written consent of the owner of such Mark. You may not include the Voya name, any Mark or any variation of the foregoing, as a metatag, hidden textual element, or any other indicator that may create an impression of affiliation, sponsorship, endorsement or any other relationship between this Site, Voya or any Voya company and any other site, person, entity or organization.
From time to time, Voya may provide links from this Site to a non-Voya site or permit a link from a non-Voya site to this Site. Such links are for your convenience only and do not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of the non-Voya site or its owner. Voya does not control or review any link, and accepts no responsibility for the content, products or services provided at these linked sites. If you decide to access such non-Voya sites, you do so solely at your own risk and you should be aware that non-Voya sites are governed by their own terms and conditions and privacy policies. Links to this Site may be made only with the permission of Voya. A link to this Site may be permitted in Voya’s discretion, where, without limitation, such link (a) is to this Site's homepage, (b) clearly informs users that the link is to the Voya site, (c) does not imply any affiliation, endorsement, sponsorship or other relationship between the linking site or the site owner and Voya, (d) delivers this Site's Content without framing or similar environment, and (e) maintains the integrity of this Site's layout, content and look and feel. Voya reserves the right in its sole discretion to refuse permission or to cancel permission to link to this Site at any time.
All information submitted to Voya via this Site shall be deemed and remain the property of Voya and we shall be free to use, for any purpose, anywhere and in any format, any ideas, concepts, know-how or techniques contained in the information you may provide to Voya through this Site. Voya shall not be subject to any obligations of confidentiality regarding such information, except as specifically stated in our privacy policies, specifically agreed to or required by law. You are advised that Voya does not want you to provide and prohibits you from providing any information or materials to Voya that are defamatory, threatening, obscene, harassing, or otherwise unlawful or offensive, or that incorporate the proprietary material of another without authority.
Content and Liability Disclaimer
No warranty. Our intent is to provide accurate and up to date content on this Site; however, that is not always possible. THEREFORE, ALL CONTENT, SERVICES AND FUNCTIONS ON THIS SITE, OR ANY OTHER SITE LINKED TO THIS SITE, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain implied warranties in which event any required warranty applies to the minimum extent legally required.
Content is provided for informational purposes only and should not be relied on. Although the information on this Site may include statements on various life events and financial, legal or tax concerns, it is provided for informational purposes only, and is not intended and should not be relied upon as legal, tax or personalized advice. Voya does not warrant or make any representations regarding the suitability, usefulness or expected results of the Content, services, products or functions, including tools such as calculators, provided on this Site or any linked site. You should not rely solely upon this information in making any decisions, including any decision to buy a product or service from a Voya company or any other company. You should consult your financial professional and legal and/or tax advisor for advice about the appropriateness of products and services for you, and the effect of state and federal law on the products, services or issues discussed on this Site, or of federal income taxes or any other taxes on amounts held or paid out under any financial products described.
Content may contain inaccuracies or errors and may change.
No warranty or representation is made that the information on this Site is complete, accurate, up-to-date or error-free or that known defects will be corrected. Content, services, products or functions available at this Site may be changed or updated at any time without notice; but Voya has no obligation to update this Site so information may be out-of-date at any given time.
Access and Availability
No warranty or representation is made that this Site or any part or function, including without limitation any transactional function, will be available and not subject to interruption at any time.
Disabling devices: No warranty or representation is made that any Content, service, product or function, including without limitation any downloadable files, available at this Site or any linked site is free of a computer virus, malware or other destructive or harmful program, software, code or device which may erase, scramble, lock or disable any computer software, content or equipment or may prevent users from using a site or any other item of hardware or software. You should routinely scan your system and downloaded files for such disabling devices.
Third Party Content
From time to time Voya may provide information at this Site supplied by third parties. Any opinions, advice, statement, services, offers, or other information expressed or made available by a third party, are those of such third party and not Voya. Voya does not independently verify the information provided by third parties, does not guarantee the accuracy, completeness, timeliness or correct sequencing of such information, and assumes no responsibility for Content displayed on this Site that may be provided by another party.
Limitation on Liability and Damages
IN NO EVENT WILL VOYA BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTIONS, LOSS OF PROGRAMS OR DATA ON YOUR EQUIPMENT, OR OTHERWISE, EVEN IF WE OR ANY OF OUR REPRESENTATIVES ARE EXPRESSLY ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES, ARISING OUT OF OR RELATED TO ANY USE OF OR INABILITY TO USE THIS SITE, OR ANY OTHER LINKED SITE, INCLUDING, WITHOUT LIMITATION, USE OF OR RELIANCE ON INFORMATION, INTERRUPTIONS, ERRORS, DEFECTS, MISTAKES, OMISSIONS, DELETION OF FILES, DISABLING DEVICES, DELAYS IN OPERATION OR TRANSMISSION, NONDELIVERY OF INFORMATION, THEFT, UNAUTHORIZED ACCESS, DISCLOSURES OF COMMUNICATIONS, OR ANY FAILURE OF PERFORMANCE. Some jurisdictions do not allow limitation or exclusion of certain liabilities or damages in which event in such jurisdiction the foregoing shall apply to the maximum extent allowed by law. You are responsible for the entire cost of all servicing, repair or correction of your property or operations, including without limitation your computer, network, software or any device, required as a result of or related to using this Site. In no event shall Voya's total liability to you for damages, losses and causes of action of any kind - whether in contract, tort (including, but not limited to, negligence), strict liability or otherwise - exceed the amount paid by you, if any, for accessing this Site.
We are committed to protecting the privacy and confidentiality of your personal information. To review the Voya Privacy Notice of the Voya companies offering insurance, securities and related financial products and services in the United States, click here.
When you visit and navigate our Site and when you communicate with us via our Site, we will not collect personal information about you unless you provide us that information voluntarily. You should be aware that when you visit and interact with our Site, Voya and third parties with whom Voya has contracted to provide services to Voya may collect technical, navigational and other non-personally identifiable information (such as a catalog of the site pages you visit) from cookies, referrers, IP addresses, environmental variables, pixel tags and similar technologies and information you voluntarily provide, as further described below.
b. Referrers; IP Addresses; Environmental Variables. Voya and our service providers may also collect "referrers" information, IP addresses and various environmental variables.
- A "referrer" is information the Web browser passes along to our web servers that references the URL from which you came.
- "IP address" is a number used by computers on the network to identify your computer so that data can be transmitted to you.
- Environmental variables" include, among other things, the domain from which you access the Internet, the time you accessed this site, type of Web browser and operating system or platform used, the Internet address of the web site you left to visit this Site, the names of the pages you visit while at this Site, and the Internet address of the web site you then visit.
c. Pixel Tags. Voya and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") in connection with some Site pages and HTML-formatted email messages to, among other things, compile aggregate statistics about Site usage, response rates and the effectiveness of advertising campaigns. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to Site visitors and may be associated with cookies on the visitors’ hard drives. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.
d. Information You Voluntarily Provide. We may also collect demographic data, such as your date of birth, gender and zip code. When such data is not combined with any personally identifiable information ("PII"), such information is considered to be non-personally identifiable, as it does not personally identify you or any other user. Additionally, we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to display content according to your zip code. Such aggregate information is considered non-personally identifiable.
Because non-personally identifiable information does not personally identify you, we may use such information for any purpose. For example, we may use this information for Voya’s internal use such as to enhance web site security, to detect broad demographic trends, to assist Voya in providing content tailored to your interests, and to otherwise enhance your experience on this Site. This information may also be shared with third parties on an aggregate and non-personally identifiable basis.
Please note that in certain areas of this Site there may be additional information concerning the privacy practices applicable to the use of that area. You should also be aware that many Voya companies have their own sites to which we may provide a link. These sites may have different privacy policies and practices which you should review prior to using such sites.
You may OptOut of marketing emails from Voya at anytime. If you wish to do so, please send an email to OptOut@Voya.com from the email address you wish to remove from the mailing list with the subject line reading: OptOut from Voya Marketing Emails.
Voya reserves the right to monitor any and all use of this Site in its discretion. However, unless required by law, we do not have any obligation to you to conduct such monitoring or to take any action based on any monitoring we may conduct.
You should be aware that in general information sent through the Internet is not secure. Email services that may be provided through this Site generally are not encrypted and do not provide a secure and private means of communication with us. Certain services offered on this Site do provide a secure means to communicate with us, (this is indicated by an icon that appears on your screen when you are using such a service).For certain types of communications through this Site, we may require the use of encryption technologies provided for your protection and/or require you to use user identification information ("UserID") and passwords. You are responsible for the confidentiality and use of your UserID, password, social security number and account number. If you become aware of any loss, theft or unauthorized use of your UserID, password, social security number or account number, immediately notify the appropriate Voya Company. While Voya may provide those technologies and use other reasonable precautions to protect confidential information and provide suitable security, we cannot guarantee that information transmitted through the Internet is secure, or that such transmissions will be free from delay, interruption, interception or error. Please be aware that although passwords or other security protections may be in use, Voya reserves the right to monitor any and all transmissions, stored messages and routine backup copies of communications to ensure appropriate system usage.
Execution of Transactions
Voya may make available on this Site the ability to conduct certain transactions, such as the ability to adjust allocations in investments. By using this Site to gain access to your account or other personal information, you consent to the electronic transmission of that information. You can only execute transactions, or obtain personal account information, by following the instructions stated within the appropriate password protected log-on section of this Site. WE ARE UNABLE TO EXECUTE TRANSACTIONS OR PROVIDE PERSONAL ACCOUNT INFORMATION VIA E-MAIL. When using this Site to execute transactions, problems may occur that are beyond Voya’s ability to correct. Access to this Site may be limited or unavailable during periods of peak demand, systems upgrading, maintenance or other reasons. If you are not able to complete your transaction due to a system failure; fail to receive written confirmation of a transaction or its execution within ten (10) business days after execution; or receive confirmation of a transaction you did not request, you must contact the appropriate Voya company immediately. Voya will not assume responsibility for such system failures and errors.
Miscellaneous Governing Law
The laws of the State of New York govern these Terms and Conditions, without regard to its conflict of laws provisions. If you take legal action relating to these Terms and Conditions or arising out of or relating to your use of this Site, you agree to file such action only in New York and you consent to submit to the personal jurisdiction of the state and federal courts of New York for the purposes of pursuing any such action. Any cause of action you may have with arising out of or related to your use of this Site must be commenced within one (1) year after the cause of action arises. Voya reserves the right to seek all remedies available at law and equity for violations of these Terms and Conditions, as well as the right to restrict access to this Site or any portion of it. Voya does not represent that the information in this Site is appropriate or available for use in other locations, and access from certain locations may be strictly prohibited. Those who access this site do so on their own initiative and are responsible for compliance with all applicable local laws.
U.S. Export Controls Software is subject to United States export controls. No software may be downloaded or otherwise exported or re-exported (i) into (or to a national resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods, or (ii) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department Table of Deny Orders. You represent and warrant that you are not located in, under the control of, or a national resident of any such country or on any such list. You agree to comply with United States export control laws and that you will not transfer any software or other content from this Site in violation of United States export controls.
These Terms and Conditions represent the entire agreement between Voya and you relating to the subject matter herein. If any provision of these terms is deemed unlawful, void or for any reason unenforceable, then that provision will be deemed severed from these terms and will not affect the validity and enforceability of the remaining provisions.
Forward Looking Statements
Certain statements contained herein are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements relating to future developments in our business or expectations for Voya’s future financial performance and any statement not involving a historical fact. Forward-looking statements use words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “plan,” and other words and terms of similar meaning in connection with a discussion of future operating or financial performance or other events. Such statements are based on management's views and assumptions at the time such statements were originally made and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Because this website includes historical documents, any such statements may not reflect Voya’s current views, assumptions, or expectations. Actual results, performance or events may differ materially from those in any such statements due to, among other factors (i) general economic conditions, including in particular economic conditions in Voya’s core markets, (ii) performance of financial markets, including emerging markets, (iii) the frequency and severity of insured loss events, (iv) mortality and morbidity levels and trends, (v) persistency and lapse levels, (vi) interest rates, (vii) currency exchange rates (viii) general competitive factors, (ix) changes in laws and regulations and (x) ) changes in the policies of governments and/or regulatory authorities. Factors that may cause actual results to differ from those in any forward-looking statement also include those described in the Company’s periodic and other filings with the Securities and Exchange Commission. Voya does not undertake any obligation to correct or update any forward-looking statements on this Site.
For New York Customers:
New York Insurance Law § 2612, with respect to all insurers regulated under the Insurance Law, including health maintenance organizations (“HMOs”), provides in relevant part that if any person covered by an insurance policy delivers to the insurer a valid order protection against the policyholder or other person covered by the policy, then the insurer is prohibited for the duration of the order from disclosing to the policyholder or other person the address and telephone number of the insured, or of any person or entity providing covered services to the insured. If a child is a covered person, then the right established by this section may be asserted by the child’s parent or guardian.
Effective January 1, 2013, Insurance Law § 2612 also requires a health insurer, as defined in that section, to accommodate a reasonable request made by a person covered by an insurance policy or contract to receive communications of claim‐related information by alternative means or at alternative locations if the person clearly states that disclosure of the information could endanger the person If a child is the covered person, then this right may be asserted by the child’s parent or guardian.
Except with the express consent of the person making the request, a health insurer may not disclose to the policyholder: (1) the address, telephone number, or any other personally identifying information of the person who made the request or child for whose benefit a request was made; (2) the nature of the health care services provided; or (3) the name or address of the provider of the cover services.
The New York State Department of Financial Services (“Department”) has promulgated 11 NYCRR 244 (Insurance Regulation 168) which requires insurers to develop and implement confidentiality protocols. For health insurers, this also must include written procedures by which a person may make a reasonable request to receive communications of claim‐related information by alternative means or at alternative locations and procedures for revoking such a request.
The Department also has drafted a model confidential communication request form that a health insurer may require a person submit when making a reasonable request. For further information on domestic violence services, you can contact the NYS Domestic and Sexual Violence Hotline by dialing 1-800-942-6906 or by accessing the New York State Office for the Prevention of Domestic Violence website.
For life insurance and annuities: Please print and complete the form and submit the form and a valid order of protection to the insurance carrier. Insurance carrier mailing information is provided on the form.
For health insurance: Please print and complete the form and submit to the insurance carrier. Insurance carrier mailing information is provided on the form
Voya Financial® Insurance Companies’ Response to Illinois Disaster Declaration
On behalf of Voya Financial’s insurers (ReliaStar Life Insurance Company, ReliaStar Life Insurance Company of New York, Midwestern United Life Insurance Company, Security Life of Denver Insurance Company, Voya Retirement Insurance and Annuity Company, and Voya Insurance and Annuity Company), we extend our deepest sympathies to residents of Dekalb and Ogle counties whose lives have been adversely impacted by recent severe storm and tornado activity.
The Illinois Department of Insurance recently issued Company Bulletin 2015-08 (the “Bulletin”) to assist residents of Dekalb and Ogle counties. The Bulletin establishes limits on the cancellation and non-renewal of insurance coverage for victims affected by this disaster and provides alternative procedures for the cancellation and non-renewal of policies under certain conditions.
In accordance with the Bulletin, the Voya Financial insurance companies intend to provide the appropriate relief to its affected policyholders with respect to the potential lapse or termination of our clients’ life insurance policies and/or any time-sensitive features of those policies. These time-sensitive features may vary depending on the type of life insurance policy or annuity contract.
Persons to whom the Bulletin applies may disregard any grace period, lapse-pending, cancellation, or non-renewal notices sent by the Voya Financial life companies and dated between April 9, 2015 and June 9, 2015. Such policyholders who receive such notices from the Voya Financial life companies will have their grace periods extended an additional 60 days (approximately August 8, 2015) to remit the required premium payments. By temporarily amending our business rules to meet these requirements, affected policyholders will continue to receive valuable life insurance coverage through this extended grace period. After June 9, 2015, the Voya Financial life companies will send billings and notices reflecting the total amount due and payable to maintain coverage at that time. The amount billed will include any unpaid premium payments currently owed, plus the premiums required during the extended grace period referenced above.
Death claims will be honored for affected policies lapsing on the company’s administrative systems between April 9, 2015 and June 9, 2015, but past due premium payments may be deducted from the death benefit amount paid. Further, all time sensitive features required to be exercised by affected policyholders between April 9, 2015 and June 9, 2015 will be extended to August 8, 2015.
The Illinois Department of Insurance is available to assist affected residents in filing a complaint regarding any disaster-related insurance dispute or issue. You may contact the Department by telephone toll-free by using their complaint hotline at 1-866-445-5364, or file a complaint online at:
If you would like further information regarding the Bulletin, please contact the Illinois Department of Insurance or visit their web site at:
If you have any questions regarding:
- Retail Life, Retail Annuity, or Retirement Services life insurance policies or annuity contracts issued by ReliaStar Life Insurance Company, ReliaStar Life Insurance Company, Midwestern United Life Insurance Company, Security Life of Denver Insurance Company, or Voya Insurance and Annuity Company life insurance policies, please contact the Voya Financial Service Center between the hours of 8:00 a.m. and 6:00 p.m. Central Time, Monday through Friday, at 1-877-884-5050.
- Employee Benefits life insurance policies issued by ReliaStar Life Insurance Company or ReliaStar Life Insurance Company of New York, please dial 1-800-537-5024 between the hours of 8:00 AM and 5:30 PM Central Time, Monday through Friday.
- Retirement income plans issued by Voya Retirement Insurance and Annuity Company, please dial 1-800-584-6001 between the hours of 8:00 AM to 9:00 PM Eastern Time, Monday through Friday.
- Individual annuities issued by Voya Insurance and Annuity Company, Voya Retirement Insurance and Annuity Company, and ReliaStar Life Insurance Company of New York administered in Des Moines, Iowa, please dial (855) 663-8692 between the hours of 8:30 AM to 6:30 PM Eastern Time, Monday through Thursday, and 8:30 AM to 5:30 PM Eastern Time on Fridays.
|Impacted Zip Codes – Dekalb County, Illinois|
|Zip Code||Location||Zip Code||Location|
|Impacted Zip Codes – Ogle County, Illinois|
|Zip Code||Location||Zip Code||Location|
|61020||Davis Jct||61054||Mount Morris|
Insurance products, annuities and funding agreements issued by Voya Retirement Insurance and Annuity Company (“VRIAC”) One Orange Way, Windsor, CT 06095, which is solely responsible for meeting its obligations. Plan administrative services provided by VRIAC or Voya Institutional Plan Services, LLC. Securities distributed by or offered through Voya Financial Partners, LLC (member SIPC) or other broker-dealers with which it has a selling agreement. Annuities may also be issued by ReliaStar Life Insurance Company (Minneapolis, MN), Voya Insurance and Annuity Company (Des Moines, IA) and ReliaStar Life Insurance Company of New York (Woodbury, NY). Variable annuities issued by ReliaStar Life Insurance Company are distributed by Voya Financial Partners, LLC. Variable annuities issued by Voya Insurance and Annuity Company and ReliaStar Life Insurance Company of New York are distributed by Directed Services LLC. Within the state of New York, only Voya Retirement Insurance and Annuity Company and ReliaStar Life Insurance Company of New York are admitted and issue products. All companies are members of the Voya® family of companies.